Hi there,
Thank you for your feedback about the Classic Stripe Hooded Poncho in Misty Rose. I'm really sorry to hear that the triangle detail frayed after the first wash. That’s not the quality we strive for, and I understand your disappointment. Your experience is important to us, and we’d like to help make this right.
Please look out for an email from our team, as we’d love to assist you further.
Warm regards,
Team Sand Cloud
“I was really excited when the poncho was released. I have a hot tub and the poncho is great to put on and remove my suit and then be able to perform the weekly maintenance without being in a wet suit!
The one size fits all is best for XL or smaller. While I wear a 2X normally, it does fit but is a little snug for changing under.”
Hi Tracy,
Thank you for your review! We're happy to hear you find the Classic Stripe Hooded Poncho cute and comfortable. We apologize for the odor you experienced upon opening the package; it's not typical and we appreciate you bringing it to our attention. Your feedback is valuable to us as we strive to enhance our products.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
Hi Breanne,
Thank you so much for your lovely review! We're thrilled to hear that you're grateful for the Classic Stripe Hooded Poncho in Misty Rose. It’s wonderful to know that it brings you joy!
Wishing you all the best,
Team Sand Cloud
