Hi Faye,
We’re sorry to hear that the fit of the Classic Stripe Hooded Poncho didn’t work out for you. It’s important to us that our items meet your expectations, and we understand how frustrating it can be when they don’t. We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
“Awesome!! It is perfect!! The fit, the feel...I use when I get out of the shower. It's comfy to lounge in and of course it's amazing for the beach or pool. Very, very pleased!”
“I am enjoying my new poncho. I bought 2 --- one for me and one for my husband.
Mine is Misty Rose and is more peach color than the rose seen on line. I would have exchanged for a more pinkish however we travel full time and was concerned another color would not be as seen online. My husband opted for the teal and it is as seen online. Solid color and very nice. He is 6 foot and the length is just below his knee. I'm 5'6" and it is mid to low calf.
We wear them after pool/jacuzzi/hot springs and showers, instead of toweling.
I took one star off due to color "issue" and feel of new cotton. Hoping the material will soften as it ages/is worn/washed.”
Hi there,
Thank you for your feedback about the Classic Stripe Hooded Poncho in Misty Rose. I'm really sorry to hear that the triangle detail frayed after the first wash. That’s not the quality we strive for, and I understand your disappointment. Your experience is important to us, and we’d like to help make this right.
Please look out for an email from our team, as we’d love to assist you further.
Warm regards,
Team Sand Cloud
