“I ordered the hooded poncho thinking it was going to be the weight of the towels, however, it is lined with a terry cloth inside. It’s a fine item, just not what I was looking for. I am having a very difficult time returning it. The website for returns would not generate a return label after prompting that it was going to do so. I sent two separate emails to customer service, no one has responded to my inquiries. It’s a real disappointment.”
Hi there,
Thank you for sharing your experience with the Classic Stripe Hooded Poncho. We're sorry to hear that it didn't meet your expectations, especially regarding the weight and the return process. Your feedback is crucial to us, and we appreciate you bringing this to our attention.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
“You would think it would be heavy, but it’s light and airy, yet cozy and comfy! I like to even just lounge around in it after a hard day at work! I’m in love!”
“I like the thought and it will be nice in the fall or spring I think. The fabric is a little heavy. Have not worn it to the lake yet so not sure how it will work near the water. The fabric feels like the bath towels which gives me concern. I wish it was thinner like the beach towel fabric.”
“I thought the material was going to be like the towels I had purchased a few years ago. This is almost like a Terry cloth material. I was hoping for something not quite as heavy.”
“I love your products I have a large family that loves the lake life these have made great gifts for all occasions can be used so many ways other than just the lake, and they love them!”
“Like color and fabric. I understand it will become fluffier and softer after each washing, the only objection i have is with the unfinished backwards triangle insert piece at the front of the neck. I laundered the toga following directions and this unfinished insert piece is frizzy and fuzzy. Can't understand why it is even there. Should have edges enclosed.”
