“My initial experience with the towels was that I loved how lightweight they were and the designs were just my style. I was a little put off by the initial lintiness after washing and hang drying, which is the recommended cleaning method. However, after a few rounds in the dryer on delicate, the lint has greatly subsided if not disappeared completely. The company reached out to me after my initial review to make things right. And since the linty issue has subsided, I am happy to give a 5-star review for the ease of doing business with Sand Cloud, their devotion to customer service, and my initial love of the pattern and lightweight material.”
Hi Karyn,
Thank you for your feedback. We’re sorry to hear about the issue with excessive lint on the towels. We totally understand how that could be frustrating, especially with gift-giving in mind. Please know that we value your input and are continuously working on improving our products.
“Love this XL towel. Wasn't expecting it to be that big but love it anyway. I have other towels from Sand cloud and so I continued to purchase. Can't wait to use this while on vacation”
“Unacceptable! It arrived snagged along with another snagged towel in my order of 5 items. Reported it within the hour of it being delivered. No response from Sand Cloud so I reported it again 3 days later. Sand Cloud said they'd email a return label within the hour & send the replacement once they get notice I've shipped the defective towels. No label arrived within 3 days so I reached out again. No response yet again after 24 hours. Only buy if you are willing to gamble with defective merchandise & zero customer service. I will not be shopping here again.”
Hi there,
We're truly sorry to hear about the issues you've faced with your order and the lack of timely responses from our team. This is certainly not the experience we want for our customers. Your feedback is crucial for us to improve our service and ensure better communication moving forward. We appreciate your patience as we work to make this right for you.
Best wishes,
Team Sand Cloud
Hi Chloe,
Thank you for your review! We’re glad to hear that you love the size and feel of the Boho Turtle Loggerhead XL. We appreciate your tip about using a garment bag to prevent unraveling, your feedback is invaluable to us and will help other customers enjoy their purchase as well.
Warm wishes,
Team Sand Cloud
