“My order for the Crush Turtle XL never arrived. I emailed twice only to receive 2 automated responses, no human ever reached out. It wasn't until I made a comment on one of their social media posts that they finally responded. What is interesting is that I was told it was a "pre-order" but it most certainly did not say that when I ordered it. What is even more interesting is that just posted a review on here on 8/19 with the Crush Turtle XL...surely theirs was "pre-ordered" too.
I'm sure the item is good, but overall the service has been poor. I won't be buying from Sand Cloud again and I will likely not recommend it to others.”
“Absolutely love it! I’ve been using it at the beach all week and it does it’s job of keeping the sand off. It is also big enough for my boyfriend and I and super soft. I definitely recommend buying it!”
“I haven't received it yet. ordered this product a month ago and I have not received it I would love to write a review but I have no clue when I'm going to get it”
“I ordered this towel 7/25. I got this email to review a product I have not received yet. It was initially scheduled to ship the first week of August. On 8/3 I got an email stating it was delayed and would ship the week of 8/7. I have not gotten any shipment notification, but got an email asking to review the product... it is now 8/16 and still no product”
“I can’t believe a billionaire Shark backed this company. The customer service is non existent. I spent approximately 120 bucks and no one is giving me an answer. My towels were supposed to be mailed out yesterday, I ordered July 23rd. Nothing, no response. I received an email asking how I liked my towels, I haven’t received the yet so I do t know. Customer service please respond. I want a phone .number”
