“Absolutely terrible from start to finish. I ordered 4 towels and only received 2 towels and 2 pieces of paper with bar codes that matched the 2 towels I was missing. I contacted customer service thru the sand cloud website form - heard nothing. I emailed their customer service email - heard nothing. I contacted them thru instagram - nothing and finally someone responded thru Facebook but only once a day. And each time they would ask 1 question they already had the answer to. I included my order number in every message and they asked me for my order number. It took 15 days for them to mail the replacement - missed giving 2 as a gift for a trip. Horrible horrible customer service. I have (had) only sand cloud beach towels 15 or more towels and people always comment on them and I promoted sand cloud. Well no longer. Now when someone asks about the towel at the beach, lake or pool I will let them know how terrible the customer service is and they should buy from a company other than sand cloud.”
Hi Heather,
Thank you for taking the time to share your experience with us. We deeply apologize for the frustrations you faced with your order and our customer service. It's truly disheartening to hear that we missed the mark, especially with the delays and communication issues you encountered. Your feedback is invaluable, and we will work on improving our support processes to better serve our customers in the future.
We appreciate your loyalty over the years, and we hope to restore your faith in Sand Cloud. If you’re willing, please reach out to our team again, so we can address your concerns more effectively.
Warm regards,
Team Sand Cloud
