“I ordered this for an elderly person and did not know it is heavy. They were gracious about the return, once I went through their handshake loopdeloops. One mistake I made was to pout the free return postage label on one of the USPS priority boxes, thin ki I would save them some postage. Not allowed, so I had to pay $25 to return it.”
Hi Sandra,
We appreciate your feedback and understand that the return shipping guidelines can sometimes be tricky.
We would like to discuss further with you. Kindly respond to the email that we sent you.
“I love this poncho! The only issues; the head hole is tight. I have a bit of a larger hat size, and I can get it over my head, barely. The other issue, glad I was home when I realized it, the arm holes are generous. So ladies, if you take off your bathing suit and want to lounge in this, the girls are visible from the side. I'm 63, nobody's looking over here, better to know in advance.
Great quality as all Sound Cloud items I've purchased are!”
Hi there,
Thank you for your thoughtful review of the Classic Stripe Hooded Poncho! We're thrilled to hear that you love it and appreciate the quality. We understand your concerns about the head hole and arm holes; your feedback is valuable and helps us improve. It's always good to know what to expect for lounging! If you have any questions or need assistance, feel free to reach out. Enjoy your poncho!
“Great product .. fits well (and I'm a big guy). Colors are good. The lower level of my house is always cooler than the rest of the house. So this is perfect to throw on while watching TV. Can't wait till I head to the Keys this winter and see how it works out there.”
Hi there,
Thank you for your fantastic review! We're thrilled to hear that the Classic Stripe Hooded Poncho fits you well and that you love the colors. It sounds like the perfect cozy companion for your cooler lower level while watching TV. We hope it serves you just as well during your time in the Keys this winter! If you have any questions or need assistance, feel free to reach out!
“I absolutely love my Slate Blue poncho! The color is beautiful and looks like the website.
I use it for my weekly open water swims and races. I shopped around all over and this is the one folks!”
Dear Elizabeth,Thank you so much for giving our Classic Stripe Hooded Poncho in Slate Blue a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you love your poncho.
It's great to know that our product met your expectations.
We're delighted to hear that you use your poncho for your open water swims and races. It's wonderful to know that it's become an essential part of your weekly routine.
Thank you for choosing our poncho after shopping around. Your recommendation means a lot to us and we're glad you found exactly what you were looking for.
Once again, thank you for your kind words and for your support. Should you have any further questions or need any assistance, please don't hesitate to reach out to us.
“Heavier and thicker than I anticipated. Would be perfect for surfers or people who spend a lot of time in the water but way too hot to use in mid summer!”
Dear Emma,Thank you so much for taking the time to provide us with your feedback on our Classic Stripe Hooded Poncho in Slate Blue. We appreciate your input on this. We’ll take your comments into consideration as we work on future designs. We would like to discuss further with you. Kindly respond to the email that we sent you.
We truly appreciate your support and are delighted to hear that you are satisfied with your purchase.
We strive to provide our customers with the best quality products that meet their needs, and we are thrilled to know that our poncho has delivered on its promises.
Your satisfaction means the world to us, and we would love to assist you with anything else you may need in the future. Please don't hesitate to reach out to us for any questions or further assistance.
Once again, thank you for choosing our Classic Stripe Hooded Poncho. We truly value your support and hope to serve you again soon!
Dear Betty, Thank you so much for your fantastic 5-star rating of our Classic Stripe Hooded Poncho in Slate Blue! We truly appreciate your kind words and are thrilled to hear that you love it. Your enthusiasm and excitement make our hearts sing! We designed this poncho with utmost care, focusing on both style and comfort, so it's wonderful to know that you're enjoying it to the fullest. We’re grateful for your support of Sand Cloud and our mission to protect our oceans and marine life. Have a wonderful day!
Thank you so much for your incredible 5-star rating of our Classic Stripe Hooded Poncho in Slate Blue! We are thrilled to hear that you found it to be the perfect size and length
We appreciate your loyalty as a customer, and we couldn't be happier knowing that you are satisfied with our product. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you again in the future!
