“Lost I guess in Florence AL- no one would give me real info (“we’ll get back in 24-48 hrs” for a couple of weeks). Finally called a store - they got answers & a delivery.”
“Got this item, never wore it, washed it for the first time per the instructions on the website & it already gor torn & messed up. Too much money for bad quality material that apparently wont wash without tearing up.”
Hi Justin,
Thank you for taking the time to share your feedback. We're truly sorry to hear that the item was damaged after its first wash, especially after following the care instructions. We completely understand how disappointing this must have been, and we sincerely apologize for the inconvenience.
After reviewing your case, we can confirm that a refund of $69.28 has already been processed for your order. We sincerely hope this has helped resolve the matter to your satisfaction.
If you require any further assistance regarding this order, please feel free to email our Customer Service team at customerservice@sandcloud.com with your order details so we can investigate the matter further.
If contacting our support team directly, please mention that you were contacted based on a request made by the Review Team so we can properly follow up and prioritize your case.
Once we receive any additional information, we will gladly review the matter further and do everything possible to ensure your concerns are fully addressed.
Thank you for your patience, and we truly look forward to assisting you further.
— Sand Cloud Team
Hi Kathleen,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been not to receive your order when expected and to have difficulty getting the assistance you needed.
We've reviewed your case and have reached out to you via email. We also found that a chargeback has been filed with your financial institution regarding this order. If you need any further assistance or have additional information you'd like us to review, please kindly reply to the email we sent. We'll be happy to forward your case to our Dispute/Chargeback Team for further review and assistance.
Thank you for your patience, and we look forward to assisting you further if needed.
— Sand Cloud Team
“The fabric is very nice inside is like a towel the length is good I would like the armholes to be sewed up the side more because if using it for lounge wear you can see your underwear i will sew them up”
