“It was very stiff, scratchy and did not smell good upon arriving. After washing it got slightly better. However, there was lots of raveling after drying. It is advertised as being very soft. It is definitely not soft.”
Hi there,
Thank you for sharing your thoughts on the Classic Stripe Hooded Poncho. We’re sorry to hear that the texture and smell didn’t meet your expectations. We appreciate your feedback and are glad to know that washing it helped a bit. We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
“I ordered the hooded poncho thinking it was going to be the weight of the towels, however, it is lined with a terry cloth inside. It’s a fine item, just not what I was looking for. I am having a very difficult time returning it. The website for returns would not generate a return label after prompting that it was going to do so. I sent two separate emails to customer service, no one has responded to my inquiries. It’s a real disappointment.”
Hi there,
Thank you for taking the time to share your experience with the Classic Stripe Hooded Poncho. We're sorry to hear that the product and return process did not meet your expectations. Your feedback is crucial for us to improve and ensure a better experience for our customers in the future.
We apologize for the trouble you faced with the return label and the lack of response from customer service. Please know that we are here to help and would like to resolve this for you.
Warm regards,
Team Sand Cloud
“Love the hooded poncho. I bought this for my 9 year old and it fits great and should last a long time. My child loves to wear this after the pool or beach and makes changing so much easier. The only thing I don't like is the frayed edge triangle at the neck as it very quickly became more frayed and now has longer strings hanging down.”
“Feels comfortable - didn't dry it all the way indryer so inside was a little rough. Next time will use longer cycle. Suspect it gets softer with washing”
“I am very happy with the purchase of this poncho! My husband and I are campers and this poncho will be great for changing on the beach. It is also great to take into the small shower rooms at camp grounds. I hated carrying my change of clothes, a towel, and your toiletries! This poncho can eliminate most of your clothes until you get back to the camper and keep you warm and dry!”
