“I ordered the Classic Stripe in Natural. It is a circus tent. Heavy and huge. I am an average sized girl. I’m stunned by the 5 star reviews. Gave it 2 stars because the concept is good. I returned it the same day I received it.”
Dear Lisa,Thank you so much for taking the time to share your feedback on the Terra Hooded Poncho in Black. We truly appreciate your honesty and are grateful for customers like you who let us know about their experiences.
We would like to discuss further with you. Kindly respond to the email that we sent you.
“Better than the product is solely the customer service. Kind and helpful, quick responses, super pragmatic solutions. I had issues with the quality after washing and they truly helped me out with lots of good advice. The ponchos (2 for now) are super cozy and cool… greetings from Germany.”
Hello,
Thank you so much for your kind words and for giving Terra Hooded Poncho Black a 5-star rating! We are thrilled to hear that you find our ponchos cozy and cool.
Our aim is to make sure you are fully satisfied with your purchase, and we're delighted that you found our advice helpful!
We truly value your loyalty as a customer, and we look forward to serving you again in the future. If you ever need any further assistance or have any other questions, feel free to reach out to us. We're here to help!
Dear Kara, Thank you so much for giving our Terra Hooded Poncho Black a 5-star rating! We truly appreciate your support and are thrilled to hear that you are satisfied with your purchase. We truly value your feedback and hope to serve you again in the future.
