“These towels remind me of the thin ones of my childhood. They are a nice size. It’s odd to me that there are different textures on each side, and I find myself only using one side to dry off. They do dry quickly. I’m still a bit shocked that I paid so much for these towels. They are not luxurious, just practical.”
Hi there,
Thank you for taking the time to share your thoughts on the Terra Fringeless XL Bath Bundle. We appreciate your honest feedback about the textures and overall feel of the towels. While we designed them to provide a functional drying experience, we understand that everyone has their own preferences when it comes to towels. We're glad to hear that they dry quickly!
If you have any further suggestions or questions, please don’t hesitate to reach out.
Warm regards,
Team Sand Cloud
“I washed my towels per instructions and the edge of one of the towels frayed. I haven’t even used them yet. I contacted them and they were slow getting back to me but they ended up sending me a return label and after they received them they sent me a new bundle. These towels are great, no frayed edge when washed. Thank you!”
Hi Sharon,
We're truly sorry to hear about the issue with your towel and the lack of response to your emails. We understand how frustrating this situation must be for you. Please know that your concerns are important to us, and we want to make things right.
Thank you for bringing this to our attention, and we appreciate your patience.
Warm regards,
Team Sand Cloud
Hi Lawrence,
Thank you for taking the time to share your feedback. We're sorry to hear that the absorbency of the towels didn't meet your expectations. Your comments are important to us, and we’ll certainly take them into consideration as we strive to enhance our products.
Warm regards,
Team Sand Cloud
“I have been wanting to try these towels for quite some time and finally ordered a set. I have no regrets. The towels are well made, a beautiful color, and just as absorbent as advertised. The sizing is perfect and because they are thinner than my other bath towels, they dry easily. I will purchase for freinds and family as gifts.”
Hi Nadine,
Thank you for reaching out and sharing your concerns. We're truly sorry to hear about the issue with your order and the lack of response from our team. Your experience is important to us, and we appreciate your feedback as it helps us improve our services.
We would love the chance to help resolve this for you. Please reply to the email we sent you, and we will assist you further.
Warm regards,
Team Sand Cloud
