“I washed my towels per instructions and the edge of one of the towels frayed. I haven’t even used them yet. I contacted them and they were slow getting back to me but they ended up sending me a return label and after they received them they sent me a new bundle. These towels are great, no frayed edge when washed. Thank you!”
Hi Sharon,
We're truly sorry to hear about the issue with your towel and the lack of response to your emails. We understand how frustrating this situation must be for you. Please know that your concerns are important to us, and we want to make things right.
Thank you for bringing this to our attention, and we appreciate your patience.
Warm regards,
Team Sand Cloud
Hi Lawrence,
Thank you for taking the time to share your feedback. We're sorry to hear that the absorbency of the towels didn't meet your expectations. Your comments are important to us, and we’ll certainly take them into consideration as we strive to enhance our products.
Warm regards,
Team Sand Cloud
“I have been wanting to try these towels for quite some time and finally ordered a set. I have no regrets. The towels are well made, a beautiful color, and just as absorbent as advertised. The sizing is perfect and because they are thinner than my other bath towels, they dry easily. I will purchase for freinds and family as gifts.”
Hi Nadine,
Thank you for reaching out and sharing your concerns. We're truly sorry to hear about the issue with your order and the lack of response from our team. Your experience is important to us, and we appreciate your feedback as it helps us improve our services.
We would love the chance to help resolve this for you. Please reply to the email we sent you, and we will assist you further.
Warm regards,
Team Sand Cloud
Hi Evelyn,
Thank you for sharing your feedback about the Terra Fringeless XL Bath Bundle. We’re sorry to hear that you encountered issues with the stitching after your second wash, especially when you were initially pleased with how the towels felt. We understand your concerns about quality, and we appreciate you bringing this to our attention.
Your input is valuable as it helps us enhance our products and ensure that they meet our customers' expectations. If there’s anything further we can assist you with, please feel free to reach out.
Warm regards,
Team Sand Cloud
