“While I have no problem with my cover up I also ordered the long cover with hood. Both went on sale with your Fourth of July sale the next week. I really wished I knew that would happen. I could have saved at least 35 dollars.”
“I think these are beautiful as well as practical. I wish you would offer a larger and longer size. These fit average sizes very nicely, but I have both larger and taller than average people in my family, and would like to buy for them as well. Even a limited selection of larger sizes would be welcome.”
Hi Patricia,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in reaching out regarding your review.
We understand how frustrating it can be to see an item offered at a significantly lower promotional price after purchasing it through a preorder.
We’ve reached out to you via email to confirm the current status of your concern and determine how we can best assist you. Depending on the circumstances, we may be able to explore options such as a return for a refund, replacement subject to availability, partial refund, gift card, or another appropriate resolution after reviewing the details.
Please respond to the email we sent when you have a chance so we can review your case further.
We truly appreciate your patience and the opportunity to make things right.
— Sand Cloud Team
“Update - Victor with customer service reached out regarding how my coverup washed and offered a refund & a partial refund for the other two I gifted. Although I can’t in good conscience change my opinion on the specific product I received (hopefully a one off) I can say Sand Cloud obviously cares about customer satisfaction and for that I give them 5 stars.”
Hi Lora,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your Checkster Cover Up did not meet your expectations after the first wash. We completely understand how disappointing this must have been, especially since you had planned to gift the other cover ups.
We've reached out to you via email to discuss your experience further and offer a resolution. Please kindly respond to the email we sent so we can assist you with the option that works best for you.
We appreciate your feedback and look forward to the opportunity to make things right.
— Sand Cloud Team
