Hi Jayne,
Thank you for your feedback. We’re sorry to hear that you experienced issues with the material snagging and the fit of the cover-up. We appreciate your insights and will take them into consideration as we continue to improve our products.
Warm regards,
Team Sand Cloud
“The cover up is lovely but heavier than expected. It would be nice to have a cover up of a material like the towels which I love. Still absorbent but not so warm.”
Hi Sheryl, thank you for your review. We’re sorry to hear the cover up wasn’t what you expected and would love the opportunity to discuss this further. Kindly check and respond to the email we sent you so we can assist you directly.
“I am trying to return this coverup / the material feels weird - it's overpriced and not needed, I've emailed 4 times and called and left messages, no one has responded... so sad.”
Hi there,
Thank you for taking the time to share your experience. We're really sorry to hear that you're having trouble with the cover-up and our customer service. Your feedback is important to us, and we want to ensure that your concerns are addressed. Please check your inbox for an email from us, as we’re here to help you resolve this issue.
