“Cute design, but poor quality. Wanted to love this. Multiple runs in the fabric by the second time I wore it, resulting in lines across the design. Contacted the company about a return or replacement, but Sand Cloud did not respond.”
Hi Alyson,
Thank you for taking the time to share your experience. We're truly sorry to hear that the quality of the design didn’t hold up as expected and that you felt unheard when reaching out. Your feedback is invaluable, and we will definitely take it into account as we work to improve our products and customer service.
We appreciate your support and hope to earn your trust in the future.
Best wishes,
Team Sand Cloud
“When I find a great product I love I buy 2 and give one as a gift to my cousin!!! She lives near the ocean and I knew she would love the quality and get a lot of use from this wonderful coverup!!!”
Hi Jayne,
Thank you for your feedback. We’re sorry to hear that you experienced issues with the material snagging and the fit of the cover-up. We appreciate your insights and will take them into consideration as we continue to improve our products.
Warm regards,
Team Sand Cloud
“The cover up is lovely but heavier than expected. It would be nice to have a cover up of a material like the towels which I love. Still absorbent but not so warm.”
Hi Sheryl, thank you for your review. We’re sorry to hear the cover up wasn’t what you expected and would love the opportunity to discuss this further. Kindly check and respond to the email we sent you so we can assist you directly.
