“I ordered for myself and for my daughter. I live in SW. Florida and daughter lives in Michigan. Perfect for beach and pool days, both! I’ll be buying additional for Christmas gifts, for sure!”
“This cover up is pictured so well on the website and such a cute idea but the execution of quality for the price is not there. When I put on for the first time, my friend noticed that it was frayed at the bottom. It’s a raw cut and surged instead a turned under and hemmed and there are many frayed strings hanging down. It’s more of an Amazon special quality than what you would expect for a $60.00 purchase.”
Hi Michelle,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in reaching out regarding your review.
We’re sorry to hear about the fraying you experienced with the Floral Check Cover Up and understand your disappointment with the finishing and overall quality of the item.
We’ve reached out to you via email to confirm the current status of the issue and determine how we can best assist you. Depending on the circumstances, we may be able to explore options such as a return for a refund, replacement subject to availability, partial refund, gift card, or another appropriate resolution after reviewing the details.
Please respond to the email we sent when you have a chance so we can review your case further.
We truly appreciate your patience and the opportunity to make things right.
— Sand Cloud Team
“I ordered this item as a gift and it was "expected" to ship 3 weeks before it actually did ship and came very late. I made REPEATED attempts to contact the company to find out the status and the response was not satisfactory. The product itself is "OK", but the customer service with this company is awful!”
Hi Susan,
Thank you for sharing your feedback! 😊 We’re truly sorry to hear about the delay and the difficulty you experienced reaching us. That’s definitely not the level of service we strive to provide. We’ve sent you an email to make this right.
Thank you for supporting our mission to protect marine life! 🌊
Kind regards,
Team Sand Cloud
Hi Ruth,
Thank you so much for your feedback on the Floral Check Cover Up. We are very happy to hear that you found it cute and great quality.
We are sorry to hear that the sizing did not feel as comfortable as you hoped. We appreciate you sharing this with us, as feedback like yours helps us improve.
We have sent you an email to discuss this further and offer possible resolution options. Kindly respond to the email we sent, and we will be happy to assist you further.
Thank you again for your support!
