“Really happy with the customer service from this company. Sent a query by email in the evening , got a response the next day, and then when i tried to squeeze something into the order ( replacement parts for a greenhouse) last minute, Trish was really helpful and made it happen! Both of the customer service reps i spoke too were fabulous. This is rare in businesses lately, and i am grateful to have this transaction be so easy, fast and competent. Thanks!”
Hello Andrea,
We are so very happy to see that you were pleased with our service. We would like to thank you for taking the time to leave this review and will be sharing this kudos with Trish! ,Customer Service,Debora
“I didn’t know if this canopy would fit the frame I have from another manufacturer. I called customer service and they told me to check a of the frame measurements to insure a correct proper fit. After doing so I ordered online with confidence. It fits perfectly and the quality is outstanding.”
Hello,
We are very glad to see that you are pleased with our product and our service! We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!,Customer Service,Debora
“Our Boy Scout troop has two of these and we use them at least once per month as a dining fly in all weather conditions. Our frame was still in good shape, however our canopy had started to leak after 10 years of abuse, not good to have water dripping into your food. A replacement canopy was the frugal way to go and during our recent white water rafting outing proved it was water proof as it seemed to be constantly raining.
My only detraction is that the water seemed to pool between the poles more than the original one. This may be due to a slight difference in size or maybe we just need to replace the tie down bungees.”
“My aging canopy finally succumbed to 15 inches of snow last month. I was worried that all my tools would be ruined. I ordered a replacement canopy and it arrived 2 days later. Got it put up in about an hour and problem solved.”
“Bought original shelter two years ago, only used it for only 4 months each summer, and it literally fell apart at the seams after 3 weeks the third summer. Complained to Customer Service, but never received a response. Had too much invested not to replace top this year.”
