“I bought cover in may and due to extreme bad weather didn't open box until month later. Bungees were missing, so I called customer service. They were very nice and helpful and received the bungees in 2 days!”
Glad to hear you are pleased with your purchase! Thank you for taking the time to share your thoughts and for choosing Shelterlogic!,Customer Service,Customer Service Specialist
We appreciate your feedback. Fabric life is affected by application, location and the physical elements the shelter is exposed to. Our standard covers have a one year warranty and if you are within that time period and something goes wrong we suggest filing a warranty claim and having it reviewed by a representative in the corresponding department. If you would like to discuss this in more detail please feel free to call us at 1-800-932-9344. Thanks for sharing!,Customer Service,Customer Service Specialist
