Dear James,
Thank you for your phenomenal 5-star rating of our Max AP™ Canopy Replacement Top, 10 ft. x 20 ft.! We sincerely appreciate your feedback and are delighted to hear that our canopies performed exceptionally well during your camping trip in the scorching Texas heat.
It brings us immense joy to know that everyone was pleased with the canopies you brought along. Your kind words encourage us to keep delivering high-quality products that meet your expectations.
Thank you for being a loyal customer. Your continued support means the world to us.
Warm regards,
ShelterLogic!
Dear Carla,
Thank you so much for your wonderful 5-star rating of our Max AP™ Canopy Replacement Top, 10 ft. x 20 ft.! We truly appreciate your feedback.
We're thrilled to hear that the replacement canopy fits perfectly, just like the original, and that you're pleased with the great material it's made of. Your satisfaction means a lot to us, and we're glad to have met your expectations.
Thank you again for choosing our product and taking the time to share your positive experience. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
Warm regards,
ShelterLogic
Dear customer,
Thank you so much for taking the time to give our Max AP; Canopy Replacement Top, 10 ft. x 20 ft. a 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you found it to be an excellent fit.
We're delighted that you are 100% satisfied with your purchase! It's fantastic to know that we were able to meet your expectations.
We truly value your continued support and look forward to serving you again in the future when it's time for a new canopy replacement top.
Thank you again for choosing our product and for being a part of our satisfied customers!
Warm regards,
ShelterLogic!
“This is my 2nd shelter logics cover and i feel they are one of the best on the market. They take a beating from the sun and rain and hold up to the elements. Highly recommend”
Dear Jeff,
Thank you so much for your wonderful 5-star rating of our Max AP™ Canopy Replacement Top, 10 ft. x 20 ft.! We greatly appreciate your support and taking the time to share your positive experience with us.
We're thrilled to hear that this is your second Shelter Logics cover and that you believe they are one of the best on the market. Our team works tirelessly to ensure that our products can withstand the harshest elements, like the sun and rain, so it's fantastic to know that they have held up well for you.
Your recommendation means a lot to us, and we are grateful for the trust you have placed in our brand. We'll continue to strive for excellence and provide you with quality products that meet your expectations.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help.
Thanks again for choosing ShelterLogic!
Best regards,
ShelterLogic
“Strong quality cover but the alignment of the seams of the cover is a bit off. The seams do not align with the frame of the tent which is a bit disappointing but once it’s on, it will last for years.”
Thank you for taking the time to rate our Max AP; Canopy Replacement Top, 10 ft. x 20 ft. with 4 stars! We are glad to hear that you appreciate the strong quality of our cover. We apologize for any inconvenience caused by the misalignment of the seams with the frame of the tent. However, we assure you that once the cover is in place, it will provide long-lasting durability for many years to come. Your feedback is valuable to us, and we will strive to improve the seam alignment in future versions. Thank you again for your support and for choosing our product!
“If the instructions to the original canopy is lost, instructions would be nice to be included with the replacement canopy.
Also on 6/3/24 when I ordered the replacement, I could not input the Welcome10 into the order form. But I did call and talked with Anthony on the same day and he indicated the price would be adjusted before the order would be shipped?? I don't believe that happened.”
Dear Loyraine,
Thank you for your 4-star rating of our Max AP™ Canopy Replacement Top, 10 ft. x 20 ft. We appreciate your positive feedback and are glad to hear that you are satisfied with the product.
We apologize for any inconvenience you experienced regarding the instructions. We understand how important it is to have clear instructions, especially when the original canopy's instructions are lost. We will make sure to include instructions with the replacement canopy in the future to provide a more seamless experience.
Regarding the issue with the Welcome10 discount code, we apologize for any confusion or frustration this may have caused. We will investigate why the discount was not applied to your order and ensure that such incidents do not occur again in the future. We appreciate your patience and thank you for bringing this to our attention.
If you have any further concerns or questions, please feel free to reach out to our customer service team. We value your feedback and strive to continuously improve our products and services.
Thank you again for your review and your support!
Best regards,
ShelterLogic
Thank you so much, Roger, for giving our Max AP™ Canopy Replacement Top a 5-star rating! We greatly appreciate your support and feedback.
Your kind words mean a lot to us, and we're thrilled to hear that you've been a loyal customer for years. We strive to provide top-notch quality products that exceed our customers' expectations.
Once again, thank you for choosing our Max AP™ Canopy Replacement Top, and we look forward to serving you with excellent products in the future.
