Hello,
We are very sorry to hear about this! All our shelters include a 1-year limited manufacturer's warranty, and if they cover tears within that period, we suggest filing a claim and having that reviewed and possibly replaced by the corresponding department. If you have any questions or concerns, please feel free to contact us at 1-800-932-9344.
https://www.shelterlogic.com/registration-and-warranties
Thank you!
“The original cover held up for years. The replacement covers don’t because they do not fit properly they are small so you can’t get the Grommets to stay tight. Hard to keep water out when they’re smaller.”
Hello,
Sorry to hear that your replacement covers fit small. We ask you please give us a call so we may collect more information and possibly provide a solution. We are available 7 days a week at 1-800-932-9344.
Thank you , Customer Service
