Hi Walter,
Thank you for the fantastic 4-star review! We're really glad to hear that the assembly of your Enclosure Kit was quick and easy, and that you received it ahead of schedule. Your positive feedback is much appreciated! If you have any questions as you set it up or need assistance, feel free to reach out.
Enjoy your new space!
Best,
The ShelterLogic Team
“I have the 12 x 20 enclosure and it served me well for 3 years. Unfortunately the sever winds we have had this winter took its toll. The wind shredded one side and both ends. I decided to replace with metal on both sides and the back. I would like to replace the front with fabric just to make it easer to access.
Do you sell one of the ends in gray fabric with the two zippers. If so what is the cost and how do I order?
Thank you
George Hale”
Hi George,
Thank you for your outstanding 5-star review! We're glad to hear that your 12 x 20 enclosure served you well over the years. It sounds like you've faced some tough weather this winter, and we appreciate your decision to enhance your setup with metal on the sides and back!
Regarding your question about the gray fabric front with zippers, please reach out to our customer service team directly for assistance on availability and ordering details. We're here to help you find the right solution for your needs!
We can be reached at 1-800-560-8383.
Best,
The ShelterLogic Team
“Very thin material. Should be twice as thick. Doesn’t seal / cover completely. Wind and snow will enter easily. Ends should be bigger and overlap on ground like the sides.”
Hi Steve,
Thank you for your review and for sharing your concerns. We're sorry to hear that the material did not meet your expectations and that the fit wasn't ideal for your needs. We appreciate your feedback about the thickness and the design, as it helps us improve our products. If you need assistance or have further questions, please don't hesitate to reach out to our customer service team.
For ShelterLogic product inquiries, please call 1-800-560-8383.
Best,
ShelterLogic
“Side panels fit tight. No bungees required. Side panels are nice and longto keep out the rain. End panels a little snug and not long enough, so added 10" to them. I got a 12x24 carport, so I had to add on another tarp to cover the 4' gap on each side. It would be nice for Arrow to sell enclosure kits that work for added lenghts.”
Hi Luana,
Thank you so much for your fantastic 5-star review! We’re happy to hear that the side panels fit well and kept the rain out. It sounds like you put a lot of thought into customizing the end panels for your setup, and we appreciate your feedback regarding the length for future enclosure kits.
Your input is invaluable as we strive to improve our products for everyone. If you have any further questions or need assistance, feel free to reach out. Enjoy your carport, and thanks for choosing us!
Best,
ShelterLogic
Dear Randell,
Thank you for your great 4-star review! We’re so glad to hear that you love the enclosure and found it easy to assemble. It’s fantastic that it’s doing a good job keeping the snow out so far!
Your feedback means a lot to us, and if you have any further thoughts or need assistance in the future, don’t hesitate to reach out.
Best regards,
The ShelterLogic Team
Dear Valued Customer,
Thank you for your fantastic 5-star review of the Enclosure Kit for the Arrow Carport! We're thrilled to hear that it is helping to keep your SUV clean from dust and falling leaves.
Your satisfaction is our top priority, and we're glad the enclosure is serving its purpose for you. If you have any further feedback or questions, please feel free to reach out. We appreciate your support and hope you enjoy your carport for many years to come!
Best regards,
ShelterLogic
Dear Gord,
Thank you so much for taking the time to rate our Enclosure Kit for Arrow Carport, 12 ft. x 20 ft. Gray with 4 stars! We really appreciate your feedback and are thrilled to hear that you love the product and it's working great for you.
We apologize for the inconvenience caused by the missing screws. We understand that it must have been frustrating for you to have to go to the hardware store to get them. We strive to ensure that our products are complete and ready for use right out of the box, so we apologize for falling short in this regard. Your feedback helps us improve our processes and we will take it into consideration to prevent such occurrences in the future.
Once again, thank you for your support and we're glad that you are enjoying the Enclosure Kit. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Arrow
“I ordered two of the 12 x 20 carport enclosure kids. They were both delivered on time ,although one box came inbroken and extremely wet due to the inclement weather.
We installed the kit of the unopened box with out any issues.
Upon installation of the broken box kit we noticed missing parts.
Emailed Shelter Logic, explained situation .
We're awaiting the missing parts.
SLwere Curtious and accommodating..”
