Hi George,
Thank you for your fantastic 5-star review! We’re so glad to hear that the tie downs have been a great time saver for you and that they adjust easily. Your feedback inspires us to keep delivering quality products that make your tasks easier.
If you have any questions or need assistance, don’t hesitate to reach out!
Warm regards,
The ShelterLogic Team
Hi Greg,
Thank you for your review. We’re sorry to hear that you have not received all your items yet. We understand how frustrating this can be, and we want to help resolve this issue for you.
Please reach out to our customer service team so we can gather more information and assist you further.
We appreciate your patience and look forward to helping you!
We can be reached on 1-800-560-8383.
Best,
The ShelterLogic Team
Hello S. Eugene,
We apologize for the inconvenience you've experienced with your order. We understand how frustrating it can be to wait longer than expected for a product. Please rest assured that we are committed to resolving this matter as swiftly as possible. According to the tracking information, it shows the item is out for delivery today by the end of day.
If you need assistance or have questions about your order, we encourage you to reach out to our customer service team at 1-800-932-9344. They are available to provide updates and help with any concerns.
Thank you for your patience, and we appreciate your feedback.
Best,
The ShelterLogic Team
“Works well. Only comment is that the end of the driving rod should be rounded to make it easier to remove from the anchor after it is driven into the ground. Ground material around the rod binds it making it very difficult to remove.”
Hi Eugene,
Thank you for your thoughtful 4-star review! We're glad to hear that the Ratchet Tite Anchor Kit is working well for you. We appreciate your feedback regarding the driving rod; making it easier to remove after installation is definitely something we’ll consider.
Your insights are invaluable to us as we continuously strive to improve our products. If you have any further suggestions or need assistance, please don’t hesitate to reach out.
Thank you for choosing our product!
Best,
The ShelterLogic Team
“Bought a car shelter this year and I had to make sure it was securely fastened to the ground. My local hardware store sold the same RatchetTite kit but at at least twice the price. Ordering it online was quick and easy and I got it in the nick of time. Installation was a breeze. Had a question and the help staff responded very quickly. Recommended.
#Sweeps”
Hi Louis,
Thank you for your fantastic review! We're so glad to hear that the Ratchet Tite Anchor Kit met your needs for securing your car shelter and that you found the ordering process quick and easy. It’s great to know that installation was a breeze for you, and we're glad our support team could assist promptly with your query. Your recommendation means a lot to us!
If you have any more questions or need further assistance, feel free to reach out anytime.
Best,
ShelterLogic
Dear Brent,
Thank you so much for taking the time to rate our Ratchet Tite Anchor Kit with five stars. We truly appreciate your positive feedback!
We're glad to hear that you had no trouble with the anchor kit, except for using the wrong hammer to drive it into the ground. We understand that using the appropriate tools is essential, and we appreciate you sharing this advice.
Once again, thank you for your fantastic rating and recommendation! We hope to serve you again in the future with more top-notch products.
Best regards,
ShelterLogic
