Hi Greg,
Thank you for your review. We’re sorry to hear that you have not received all your items yet. We understand how frustrating this can be, and we want to help resolve this issue for you.
Please reach out to our customer service team so we can gather more information and assist you further.
We appreciate your patience and look forward to helping you!
We can be reached on 1-800-560-8383.
Best,
The ShelterLogic Team
Hello S. Eugene,
We apologize for the inconvenience you've experienced with your order. We understand how frustrating it can be to wait longer than expected for a product. Please rest assured that we are committed to resolving this matter as swiftly as possible. According to the tracking information, it shows the item is out for delivery today by the end of day.
If you need assistance or have questions about your order, we encourage you to reach out to our customer service team at 1-800-932-9344. They are available to provide updates and help with any concerns.
Thank you for your patience, and we appreciate your feedback.
Best,
The ShelterLogic Team
“Works well. Only comment is that the end of the driving rod should be rounded to make it easier to remove from the anchor after it is driven into the ground. Ground material around the rod binds it making it very difficult to remove.”
Hi Eugene,
Thank you for your thoughtful 4-star review! We're glad to hear that the Ratchet Tite Anchor Kit is working well for you. We appreciate your feedback regarding the driving rod; making it easier to remove after installation is definitely something we’ll consider.
Your insights are invaluable to us as we continuously strive to improve our products. If you have any further suggestions or need assistance, please don’t hesitate to reach out.
Thank you for choosing our product!
Best,
The ShelterLogic Team
“Bought a car shelter this year and I had to make sure it was securely fastened to the ground. My local hardware store sold the same RatchetTite kit but at at least twice the price. Ordering it online was quick and easy and I got it in the nick of time. Installation was a breeze. Had a question and the help staff responded very quickly. Recommended.
#Sweeps”
Hi Louis,
Thank you for your fantastic review! We're so glad to hear that the Ratchet Tite Anchor Kit met your needs for securing your car shelter and that you found the ordering process quick and easy. It’s great to know that installation was a breeze for you, and we're glad our support team could assist promptly with your query. Your recommendation means a lot to us!
If you have any more questions or need further assistance, feel free to reach out anytime.
Best,
ShelterLogic
Dear Brent,
Thank you so much for taking the time to rate our Ratchet Tite Anchor Kit with five stars. We truly appreciate your positive feedback!
We're glad to hear that you had no trouble with the anchor kit, except for using the wrong hammer to drive it into the ground. We understand that using the appropriate tools is essential, and we appreciate you sharing this advice.
Once again, thank you for your fantastic rating and recommendation! We hope to serve you again in the future with more top-notch products.
Best regards,
ShelterLogic
“I used the Shelterlogic Anchor Kit for my Shelterlogic 10X 20, it went in my stoney landscape with no problem. I highly recommend this product to be used instead of the twist in kind of Anchor and I'm telling all friends about it also Thank you Shelterlogic! When I ordered it it came to my place so fast! Again I thank you for making a nice product for anchoring my 10 X 20.”
Dear Thomas,
Thank you so much for your amazing 5-star rating of our Ratchet Tite Anchor Kit! We greatly appreciate your feedback and are delighted to hear that you had such a positive experience with our product.
It's wonderful to know that the Shelterlogic Anchor Kit worked perfectly for your Shelterlogic 10X 20, even in your stoney landscape. We are thrilled to hear that you highly recommend our product as an alternative to the twist-in kind of anchor, and we appreciate you spreading the word among your friends as well.
We are also glad to hear that the delivery of your order was exceptionally fast, ensuring that you received your product in a timely manner.
Once again, we sincerely appreciate your kind words and your support. It means a great deal to us that our anchor kit met your expectations and provided a secure solution for anchoring your 10 X 20.
Thank you for choosing Shelterlogic, and please don't hesitate to reach out if you have any further questions or need assistance in the future. We are always here to help.
Best regards,
The Shelterlogic Team
Dear Tim,
We apologize for the inconvenience you faced when the anchors were not the right ones for your carport. We understand how frustrating it can be when a product doesn't meet your expectations or isn't compatible with your setup.
To ensure we can rectify this issue and make things better, we kindly request additional information from you. Could you please let us know which specific aspects of the anchor kit did not meet your carport requirements? We do offer many different other anchors that are designed for many of our products.
Please call our customer service line so that we can gather more information to properly guide you in purchasing the correct anchors to your Carport. We are available 7-days a week at 1-800-932-9344.
Thank you for your feedback!
