Hi there,
We're really sorry to hear that your order was cancelled. We understand how frustrating this can be and wish to help you resolve any concerns you may have.
Please reach out to our customer service team for assistance. We want to ensure you have a positive experience with us, and we’re here to support you.
Please call 1-800-560-8383.
Warm regards,
The ShelterLogic Team.
“After one use one of the bags has a tear and the plastic foot fell off. The tear came from the inside tube going through. The nylon shell should be 600 dernier not 300
It's a shame because your 10' x 20' tents are really high quality. I've owned my two for 15 years and they still work like new.”
“2nd time purchaser. Customers do NOT realize they need to save the original box from the canopy to use as a “protective” insert of supporting structure for inside the rolling bag.
It would mean a lot - if you offered an unassembled box to be shipped with the bag. I can’t purchase another canopy just to get another box.
Also the support legs snapped off
My previous bag quite easily.
#Sweeps”
“perfect storage and easy to move. We use our canopies when we go camping and these storage bags make life so much easier. We used to just pile all the parts in the back of the truck, now we have a way to store and carry them, and they fit in the garage much easier when we are not using them!”
Hello Rebecca,
Thank you for your fantastic 5-star review of the STORE-IT Canopy Rolling Storage Bag! We’re so pleased to hear that our storage bags have made your camping trips more organized and convenient. It’s great to know that they help you store and transport your canopy with ease, and that they fit nicely in your garage when not in use. Your feedback truly inspires us to keep delivering quality products.
If you have any questions or need assistance in the future, feel free to reach out!
Warm regards,
The ShelterLogic Team
“The instructions stated to use the shipping box to fit into the bag, unfortunately the shipping box was to badly damaged upon receiving, but no damge to the bag. The box looked like it got caught on something and tore the 2 sides. The bag was folded into the box, so the box would not have fit into the bag per the instructions. We retrofitted a box for the bag. Our 10*20 canopy fits great in the bag.”
Thank you for your 4-star rating of our STORE-IT Canopy Rolling Storage Bag! We truly appreciate your feedback and are glad to hear that the bag itself was not damaged during shipping. We apologize for any inconvenience caused by the damaged shipping box, but we're happy to know that you were able to retrofit another box for the bag. It's great to hear that your 10X20 canopy fits perfectly in the bag. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for choosing our product!
