Hello,
Your pipes should definitely not be rusted upon opening the box. Please give us a call so we can remedy this issue at 1-800-932-9344. For quicker service, please have pictures of the rusted poles and proof of purchase ready.
Thank you , Customer Service
“Finally...A product that performs as advertised! Purchased as cover for 10'x10' patio, after much research. It looks great, is well made, went together easily, and really helps to cut the Texas summer sun. The only glitch was that it was missing a small piece. One call to customer service, and part was immediately shipped to me. Well done Shelter Logic!”
Hi Michael,
We are very happy to see that you are pleased with your canopy. We strive to provide a quality product and offer excellent customer service and we were able to achieve that with you. Thank you for taking the time to leave this review and for choosing Shelterlogic.
, Customer Service
“Easy to setup and great design for a deck or patio.Looks just as good as it functions.Solid construction allows for years of use.In case of high winds make sure to have canopy frame anchored adequately to prevent any movement.”
“Went together easy, I ran nylon rope through the end pipes to hold it sturdy and to anchor threw my deck. I am using it as a weather guard so my dogs will go outside in bad weather.”
“i have been using the shelter for 2 weeks now and it works well. the only disappointment is that the leg pads are made of plastic and flex a good deal in the breeze allowing the entire structure to move.”
