“Cover (cloth) is absolute garbage. You will only get a year out of the covering, 2 with some patching. Warranty is for 1 year for a reason. Cover replacement price is beyond stupid. Almost cheaper to purchase a whole new kit (frame and cover). We have had no issues with the frame, just the cover. Have purchased 3 covers with our newest last summer and I doubt this cloth will make it through this summer. This is our 3rd one. Clover only up from May through September of each year.”
Hello,
We are very sorry to hear about your negative experience. We would like to help resolve your issue. Please call in to our customer service line so we can gather more information and offer the best solution we possibly can.
Please give us a call at 1-800-932-9344, we are available 7-days a week.
We are looking forward to assisting you!, Customer Service
“I bought this last year. Some parts is not in the box of the delivery I called and they send me the part but when I put them together the cover it’s not completely fit on the size, the water buildup on the side on the canopy and it cause the damage. I want to ask the warranty for the cover I hope they can help me on that issue.”
Hello,
We are very sorry to hear about this. The Gazebo Top does include a 1-year warranty, and we always advise that when an imperfection is noticed, to submit a warranty claim and have one of our warranty reps to review and provide a solution. Our customer service team is also available 7-days a week at 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you, Customer Service
“This canopy is great at providing shade and I love the extended shade on one side but it needs to be taken down when there's lots of wind and rain. My cover ripped and I've had it for less than a year.”
We are sorry to hear you are having an issue. We do offer replacement covers for this unit. Please contact us at 1-800-932-9344 for more details., Customer Service
“I hate the fact the u need to keep buying a cover year after $245 per cover is realy awful! stupid of me i have 3 im done with this company and its products.”
Hello,
We are awfully sorry to hear about your Gazebo. Please note the Gazebo is a temporary structure and is designed primarily for seasonal shade; hence, offers protection from damage caused by the sun, tree sap, and bird excrement. Also, it is recommended that the Canopy cover be removed, or the canopy is stored away when not being used if there is inclement weather in the forecast. Customer satisfaction is very important to us, and we would love to further discuss your options with you. Please give us a call at 1-800-932-9344.
Thank you, Customer Service
“bought this on 07/16/21 and on today 10/27/21 took main gazebo cover off today and during the night it torn along outside of canopy. Also found the complete canopy had faded and material was completely brittle from one summer use.”
Hello Bonnie,
We are very sorry to hear about this! All our Gazebo's include a 1-year limited manufacturer's warranty, and if your cover tears within that period, we suggest filing a claim and having that reviewed and possibly replaced by the corresponding department. If you have any questions or concerns, please feel free to call us at 1-800-932-9344.
https://www.shelterlogic.com/shop/warranty-claims
Thank you, Customer Service
Hello,
We are awfully sorry to see that you are unhappy with your cover. The Gazebo top does come with a 1-year limited warranty, and if anything goes wrong within that time frame, we strongly suggest submitting a claim.
https://www.shelterlogic.com/shop/warranty-claims
Thank you, Customer Service
“Poorly packaged upon delivery July of 2020.
Some of the metal tubes were damaged.
Summer 2021, canopy has already ripped on 3 sides.
I understand your recommendation is to remove canopy in inclement weather, not really a practical option. The canopy pools water on all sides with just regular rain showers. I would have to remove several times a week with regular summer thunderstorms.
Looks nice initially, but fails the test of time.”
Hello Linda,
We are awfully sorry to hear about your Gazebo. Please note the Gazebo is a temporary structure and is designed primarily for seasonal shade; hence, offers protection from damage caused by the sun, tree sap, and bird excrement. Also, it is recommended that the Canopy cover be removed, or the canopy is stored away when not being used if there is inclement weather in the forecast. If you have any questions or would like to discuss this in more detail, please feel free to contact us at 1-800-932-9344.
Thank you, Customer Service
“I love this gazebo but within 1 month of purchase the bars bent from 1 rainstorm and now the top canopy is so stretched out and now ripping from rain. I am so disappointed that this did not even last me 1 full season. A new canopy top is now going to cost me $120...UGH”
Hello,
We are awfully sorry to hear about your Gazebo. Please note the Gazebo is a temporary structure and is designed primarily for seasonal shade; hence, offers protection from damage caused by the sun, tree sap, and bird excrement. Also, it is recommended that the Canopy cover be removed, or the canopy is stored away when not being used if there is inclement weather in the forecast. If you have any questions or would like to discuss this in more detail, please feel free to contact us at 1-800-932-9344.
Thank you, Customer Service
