Hello,
We are very happy to see that you are pleased with your unit. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!, Customer Service
“I put this shelter up and within a month and anchored all of the legs with heavy-duty rebar anchors. The first light wind and rain the happened caused the legs to buckle and snap as well as the canopy to tear. I contacted ShelterLogic and they say they will not warranty any "Act of Nature" and recommend removing canopy during any kind of inclement weather. This is a garbage company and product, do not waste your money on any ShelterLogic product.”
We are sorry to see what has happened to your canopy. These units are considered temporary structures and are intended for sun shade only as they are not wind or load rated as stated in the manual. We do offer replacement parts for this shelter. Let us know if any further assistance is needed., Customer Service
“The "instructions" call for two men X 1 hour. After 90 minutes all three of us decideed to give up trying.
The parts do not work. They are not uniform and do not align properly. The pipes just keep falling apart. The intstructions are trash I defy anyone to tie this as uinstructed it is simply impossible.
DO not waste your money because you will waste your time.”
Hello,
We are very sorry to see you experienced difficulty assembling your Canopy. We are constantly updating our manuals and will be using this feedback proactively. Please note that Assembly time depends on a variety of factors, including roof design, tools available, DIY skill and the pace at which you work. If you need assistance with the assembly, please do not hesitate to reach out to us. We are available for assembly support 7-days a week at 1-800-932-9344.
Thank you, Customer Service
“The referenced order arrived with missing parts so that assembly cannot be completed until the missing parts arrive. Who knows when that will happen?”
“I bought this canopy less than 1 month ago because I've had Shelter Logic products before and happy with them. It took 3 people several hours to put it together - not because it's difficult to put together, but because the pieces come apart before you can complete the next step. We FINALLY got the frame to stay together long enough to put the cover on it, and it worked great to keep my brand-new UTV out of the rain. I kept having to go out and fix the legs because they would come apart, but the seat of my UTV was dry so it was all good. Then we had some wind...... This thing simply disintegrated! Every single piece came apart and the cover was just draped over my UTV. If you buy this make SURE you drill through each connection and add a bolt, that's the only hope you'll have of keep this canopy up.”
We are very sorry to see that you feel this way. Unfortunately, this canopy is not live load rated and it does list in the manual that this temporary shelter should be taken down in inclement weather conditions. We do offer wind rated shelters in a size very similar to this one, which may better suit your needs. Customer satisfaction is very important to us and we would love to further discuss your options with you. Please give us a call at 1-800-932-9344.
Thank you, Customer Service
