“I bought this with the versa assurance that this was a very durable unit and would last several years. I live in a moderate climate zone in the San Francisco Bay Area. After a year it degraded at the seams, and while I would expect some abrasion at the apex and I checked the metal edges and joints to see if there was/were sharp projections that might puncture the fabric - there was not. It was gone in a season. Very, Very disappointed that it was not more sturdy. I feel that it was misrepresented to me, and that it is basically a one short season throw-away. Too bad.”
“We purchased ours at Lowes. I thought it was a fair price. Had it up not even 2 months. Our first rainstorm and it collapsed, on top of our boat that we bought it to cover. I was hoping it was salvageable, but upon inspection we found that not only are the peak poles bent, the leg posts are snapped in half. The canopy is still good though... a waste of $200.”
Hi Amanda,
We are very sorry to see what has happened to your canopy. As stated in your manual, we recommend at least removal of the cover in adverse weather conditions. This canopy is not live load rated and the anchors included are temporary anchors. We do offer wind rated carport which may better suit your needs. To discuss in more detail please feel free to call us at 1-800-932-9344. , Customer Service
“I put up my new Max AP Canopy and walls, only to have the wind and rain push it over and break 5 of the legs a week later. The small anchors that were provided, did not keep in tact either. In fact, I am missing 4 of them, as the wind must have ripped them out of the ground and tossed them in the tree line, for me to never find. I do not wish to send it back and in that give it another go with better anchors. Unless of course they do not just sell the poles and anchors, then I must send it back. I just need 5 new poles. I am having a hard time finding just the poles. It took 4 of us to put the thing up and it took a couple hours. It was not windy the day we put it up.”
Hello,
We are very sorry to hear about this! This canopy is not live load rated. As mentioned in the manual, when adverse weather is forecast we suggest removal of the cover at the very least. The anchors included are temporary anchors and we suggest purchasing more permanent anchors adequate for your base/soil type. We do offer replacement parts. For more information please give us a call at 1-800-932-9344. , Customer Service
“I did an initial review and rated them as one star. I then received a response from shelter logic defending their product but also noticed they changed my rating to a 5 star when I definitely put a one star. Not worth the money and shelter logic doesn’t seem to be trust worthy or have a trust worthy product. Luckily I took a picture of my one star review and will post photos of their response along with the rating they physically changed. Will never buy another shelter logic product.”
Hi Shepp,
We can assure you that we do not modify ratings. In fact, ratings are moderated, approved or rejected by a third party company. Thank you for bringing this to our attention. We take this seriously and ensure that this will not happen again.
Thank you, Customer Service
“Purchased this a few weeks ago to cover my boat during the winter. I even bought the enclosed siding to go along with it. We had some wind today about 10-13mph and it tore this thing apart. Poles at the connection points bent and cracked. The siding and canopy material ripped as well. I had it all tied down very well but this canopy and siding can not withstand wind at all. Very disappointed I spent all that money for not even 3 weeks of use. It will steal your money, buy something else to save you the headache.”
Hello,
Because this product is not an engineered building, they CAN NOT be wind rated. Anchoring the shelter securely is critical to wind resistance. If extremely high winds or storms are predicted the structure can be dismantled and stored. We do offer custom Engineered Structures that carry a wind rating when properly anchored which may better suit your needs. To discuss your options in more detail and find the right unit for you please call us at 1-800-932-9344. , Customer Service
“I wrote a negative review but then got an email stating they wouldn't post it on their website. They stated it didn't meet their website standards. There was no profanity in the review, just a honest review of the poor quality of their product. I know this won't get posted either.”
“The first rain and there was a complete structural collapse. It would only be useful if you live in an area with absolutly no wind or rain. A little wind caused the door to flap which caused the zipper to slide up and unzip. Once the door was open the structure acted as a sail and the poles bent and broke and the grommets ripped off. This was anchored down and all the anchors are still in the ground, the structure just failed.”
