“Definitely seems like a quality product. This is my first year that it was installed. It covers my 28 foot boat. I had to install it on 3 foot risers to make it taller. We will see how it handles the snow over the winter.”
Hi Dave,
Thank you for your fantastic 5-star review! We're thrilled to hear that you're finding the ShelterLogic Garage to be a quality product for your boat. Installing it on risers is a clever solution, and we hope it handles the winter snow beautifully!
If you have any questions or need assistance during the season, feel free to reach out!
Warm regards,
The ShelterLogic Team
Hi Edward,
Thank you for your excellent review! We're delighted to hear that our ShelterLogic Garage is effectively keeping your materials dry and protected from the sun. It's great to know you found it helpful enough to purchase multiple units.
If you have any questions or need assistance in the future, we're here to help!
Warm regards,
The ShelterLogic Team
“Unfortunately, I have not been able to put my shelter together due to missing parts. I have called and I have been told it is back ordered with no anticipated date. I’ve been told to check back weekly, but it could be several months before I get my part”
Hi Brian,
Thank you for taking the time to share your experience with us, and I'm truly sorry to hear about the missing parts issue you're facing. I can only imagine how frustrating it must be to be in this situation, especially after looking forward to setting up your ShelterLogic Garage.
We appreciate your patience as we work to resolve this matter. I recommend continuing to check in with our customer service team, as they will have the most up-to-date information regarding your missing parts and can provide assistance as needed.
Thank you for your feedback, and we hope to get this sorted for you as soon as possible.
Best,
The ShelterLogic Team
Hi Ben,
Thank you for your amazing 5-star review! We're thrilled to hear that you think our ShelterLogic Garage is an unbelievable great product! It’s fantastic to know you’re enjoying its quality and functionality.
If you ever have more feedback or experiences to share, we’d love to hear from you! Your satisfaction is our top priority.
Best,
The ShelterLogic Team
Hello Sheila,
Thank you so much for the 5-star rating of ShelterLogic Garage, 14 ft x 32 ft x 12 ft, Round, Gray! We are glad to hear that the product was exactly what you needed and that it was easy to assemble. We appreciate your feedback!
“This is the second shelter we've purchased. They stand up to the sun very well. As long as you by the thicker version. We also had a second zipper door which helps in the summer with ventilation and temperature control. Surprisingly in the winter the gray actually heats up decently.”
Thank you so much, TJ, for your 5-star rating of the ShelterLogic Garage! We are so glad to hear that our shelter stands up to the sun and that you are happy with its versatility -- the thicker version and second zipper door help with ventilation and temperature control and even with heating in the winter!
“Customer service is excellent. Original review I couldn’t slide the pipes through the sleeves. We didn’t put the end panels correctly on the poles. Wish we would have called for assistance. Customer service replied to my review and explained what we did wrong. Learn something new everyday. Will be much easier in the future. Thank you.”
Hello Laurie,
We are very happy to see that you are pleased with our service and Shelter unit. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!, Customer Service
“Finding it impossible to put the poles through the sleeves. Way too tight. Tried to lubricate the pipes. But sleeves way too small. Any recommendations. And holes in the front and back doors are really big. Going to have to use duct tape so the snow doesn’t get in.”
Hello Laurie,
We are sorry you had trouble assembling your shed. Please note that the end panels wrap around the frame. The cross/circle mark on the instruction manual means the pipes do not go in the pocket sleeves. You will only wrap the end panel around the frame and tighten it down with the ratchets. Please review pages 11 on your manual. If you need assistance with the assembly, please do not hesitate to reach out to us. We are available for assembly support 7-days a week at 1-800-932-9344.
Thank you, Customer Service
