“The instructions were not clear and there were missing pieces, the cover has a large rip after opening the box, we had to drill holes in order to put other poles together. I felt like they gave me a bad missing parts unit. Did not return because I paid a lot of money for shipping. Had I known, I would not have bought it.”
Hello,
We are very sorry to hear about this! We strive to provide a quality product and can assure you that this is not a common occurrence. You should not have to modify/re-drill any parts provided in your package. Please reach out to us with your model number, the defective part numbers, and pictures so we can further review and get those parts replaced for you. We are available 7 days a week at 1-800-932-9344.
Thank you, Customer Service
Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us at 1-800-560-8383 with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our product!
