Hello,
We sincerely apologize for the difficulty you faced with the assembly of your AutoShelter. It's frustrating when components don't arrive as expected, and we completely understand your disappointment. We have taken note of your feedback regarding the labeling of the poles and will work to improve our packaging. If you need assistance or have further concerns, please don’t hesitate to reach out to our customer service team.
For ShelterLogic product inquiries, please call 1-800-560-8383.
Thank you for your input,
ShelterLogic
“I have yet to erect the shelter. I had wanted the colour to be as shown in the display, a lighter sandstone , but it is a more yellow shade than I had wanted. However it is the size I needed. E Holley”
Dear Evelyn,
Thank you so much for your 4-star rating and for choosing AutoShelter® 10 ft. x 15 ft. x 8 ft. We truly appreciate your feedback and are delighted to hear that the size of the shelter meets your needs.
We understand that you had desired a lighter sandstone color. We apologize for any inconvenience this may have caused. Nonetheless, we hope that despite the color difference, the shelter will still serve its purpose effectively.
If you have any further questions or require assistance in setting up the shelter, please don't hesitate to reach out to our customer support team. We're always here to help.
Once again, thank you for your valuable feedback. We greatly appreciate your business.
Best regards,
ShelterLogic
“Overall it is a really good product, except they give you no option for putting it on existing concrete, and the direction booklet is absolutely, without a doubt, the worst I have ever seen!”
Dear Bob,
Thank you so much for your fantastic 4-star rating of our AutoShelter® 10 ft. x 15 ft. x 8 ft.! We truly appreciate your support.
We're delighted that you found our product to be of great quality overall. Your feedback regarding the lack of options for placing it on existing concrete and the direction booklet will help us improve our offerings in the future. We apologize for any inconvenience caused and assure you that we will take your comments into consideration.
Once again, thank you for your positive rating and for choosing AutoShelter®. We look forward to serving you again in the future.
Best regards,
ShelterLogic
“I have seen these shelters all around our campground and was very skeptical at first, but then I looked in one.
I now have an 10x10x8 sitting on an 11foot by 11 foot deck in it we have a refrigerator for drinks, all the tools I use for my wood working projects in camp, and a 40 inch wood lathe for special projects.
The 10 by 15 by 8 foot shelter logic shed I have modified by installing a set of zippers on the other end so we can store our golf cart on one end and the lawn chairs and umbrellas on the other.
I'm considering getting another 10 by 10 by 8 for use as a sewing room for my industrial sewing machine, which as you may guess comes in very handy at a campground.
I'm extremely happy with my Shelter Logic shelters and would recomend them to anyone looking to keep possessions out of the weather.
Cleo Tucker.”
Dear Cleo,
Thank you so much for your amazing 5-star rating of our AutoShelter® 10 ft. x 15 ft. x 8 ft. We are thrilled to hear that you have found such great use out of our product.
We really appreciate your feedback and the detailed description of how you have customized and utilized your shelter. It's fantastic to know that you have created an organized and functional space for woodworking projects, storing your golf cart, and even considering using it as a sewing room. Your creativity and resourcefulness are truly inspiring!
We are delighted that our Shelter Logic shelters have met your expectations and are helping you keep your possessions protected from the weather. We pride ourselves on providing quality products, and your recommendation means a lot to us.
If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We are here to ensure your utmost satisfaction.
Once again, thank you for your remarkable review. We greatly appreciate your support.
Best regards,
ShelterLogic!
“Il est difficile pour moi de faire une évaluation car il sera installé seulement cette automne. Mais quand il ont fait la livraison la boite était endommagé”
Bonjour Claude,
Nous sommes désolés d'apprendre que la boîte est arrivée endommagée. Si vous constatez que quelque chose manque ou est endommagé, veuillez nous appeler immédiatement afin que nous puissions vous envoyer des pièces de rechange et corriger le problème. Nous sommes joignables au 1-800-851-1085 (presse 1).
Merci
“Once upon a time I had purchased a Autoshelter for our previous home. Unfortunately I lost it in the Campfire in Paradise, California along with our home. I purchased another one for our new home in Paradise to cover a cattery to protect the critters. When assembling the new one I was disappointed. The quality as good as the old one. Many of the poles were poorly drilled and when bolted together they weren't fitted tightly. Many of the holes drilled too close to the end and one of them was right on the end of the pole and "hung" off the pole. Looks more like a "U" on the end of the pole. Not exactly secure. It seems as though the tent actually holds it together. Very disappointing.”
Hello Kevin,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you
Hello Stephen,
We are awfully sorry to see that you are unhappy with your cover. The standard cover does include a one-year limited warranty, and if anything goes wrong within that time frame, we strongly suggest submitting a claim. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancy, which might better suit your needs. If you have any other questions or wish to discuss this in more detail, please call 1-800-560-8383.
Thank you!
