“Let me start by making it perfectly clear that I do love this product however, with that being said I must point out something that is totally incomprehensible to me. The so-called instructions, the entire book is pretty much worthless, if you look at photo (B) the Parts Identification page, it will give you a picture, amount of pieces and a part number for each piece however this page should be your first clue that something askew. There is absolutely description, such as size etc. and is not found in any paper work, anywhere. For example we have three (3) different bolt lengths included in the parts, 12 of one, 32 of another and 58 of the third, now mind you that all these blots are identical with the exception of a maximum length difference of 3/16" between them. [note] We also have 102 nuts, 102 bolts and for some reason only 20 washers, I guess someone felt that their was no need for all of them to have washers.
Now looking at the rest of the pages we have many pretty pictures but absolutely NO WORDS to be found, nothing, no indications or clues on what piece to start with or ANYTHING of the sort, like informing you to NOT tighten certain bolts because they will need to be removed again during the construction and then replaced again. I am amazed that any person that had anything to do with the writing and or editing of this booklet could of even let something like this be published. What an embarrassment for the company, in my opinion and some people would of surly been fired.”
“I purchased this in July, 2015. By November of that year, one of the seams was beginning to come apart, but I could not locate my receipt to use the warranty. By spring, 2016 the seam was 90% apart and there were many areas beginning to rip at the stress points. At this point, the shelter is pretty much in tatters and I need to do something before winter. I hate to replace the cover with another one that will only last a few months, but cannot afford the upgrade to a heavy duty covering. The frame seems to be in excellent condition, but I may very well end up getting a couple of tarps to put over it for the winter. I definitely would have purchased something else if I had know of the short life span.”
Hello,
We are sorry to hear about what you experienced with your cover. We definitely would have covered seams coming apart within the one year warranty period as long as you had any type of proof of purchase. Fabric life is affected by application, location and the physical elements the shelter is exposed to. Customer satisfaction is also very important to us and I ask that you please call us at 1-800-932-9344 and mention this review and we will try to find a solution for you.
Thank you , Customer Service
Hello, We are sorry to hear you are not satisfied with the life span of your cover. Fabric life span can vary based on application, location and the physical elements. We do have heavier options available for this model. Please give us a call at 1800-932-9344 and we would be happy to discuss these options with you. Thank you,Customer Service,Danielle
“Bought 3 yrs ago, cover ripped first real snow. Replaced by heavy duty cover which cost twice as much as original complete garage, 2nd winter and frame is rusting through and started to collapse. Shored it up with 2x4 wood but over third of frame tubes have already rusted.”
Hello, I'm sorry to hear about your cover. The standard fabric has a 1-3 life span depending on weather conditions. We do have options for replacement covers in different fabric grades for these units. Please call us at 1800-932-9344 and mention this review, we will gladly assist you. Thank you!,Customer Service,Ana
“i bought this 7 years ago,and every years it rips,ive even used pipe insulation to protect the cover and then i bought a heavy duty 14 oz cover for it and it too has ripped..ive always ketp it clean and free of any snow.”
Hello, I'm sorry to hear about the issues you're having with the cover on this unit. The 14.5 oz cover has a 10 year prorated warranty and you can file a claim directly on our website by going on the link below:
http://www.shelterlogic.com/support/forms/warranty-claim/
If you have any additional questions please feel free to call us at 1800-932-9344. Thank you. ,Customer Service,Ana
Hello, We are sorry to hear you are not satisfied with the life span of your cover. Fabric life can vary based on application, location and the physical elements. The cover it shelters were made with a fabric that is most comparable to our heavy duty material. If you would like to discuss this option please give us a call at 1800-932-9344 and mention your review when calling. Thank you ,Customer Service,Danielle
