“Fair constuction , good for price . Instructions are terrible due to the fact that the labeling is missing or hard to read . Have had it for a month and survived high wind storm . This is a shelter for plants and not a greenhouse . Good to harden off seedlings . Front and rear flaps are to short .”
Hi Marc,
Thank you for your honest 3-star review! We appreciate your feedback regarding the construction and instructions. We understand that clear and complete labeling is critical for a smooth setup, and we’re sorry to hear that it fell short in your experience.
It's great to know that the structure withstood the high winds and serves its purpose for hardening off seedlings. We do take your comments seriously and will work on improving our instruction clarity.
If you are having trouble with the assembly, please give us a call to troubleshoot. Our customer service team can be reached on 1-800-851-1085 (press 1).
If you have any more feedback or need assistance, feel free to reach out. We're here to help!
Best,
The ShelterLogic Team
Hi Jose,
Thank you for the fantastic 5-star review! We're delighted to hear that you found the GrowIT® Greenhouse-in-a-Box easy to build and appreciate the quality of the materials. It’s always rewarding to know that our products are built to last and meet your expectations.
We're excited to hear you're planning to buy another one! If you have any questions or need assistance as you expand your greenhouse collection, just let us know!
Best,
The ShelterLogic Team
“Bought this greenhouse because it was on sale so the price was right but not made like they used to be but what is ? Have bought this brand years ago and lasted long time lets see how long this one lasts.”
Hi Martin,
Thank you for your honest 3-star review! We appreciate you sharing your experience with our GrowIT® Greenhouse-in-a-Box. It's great to hear that you found a good deal, but we understand your concern about the changes in quality over time.
We hope that this greenhouse serves you well and meets your expectations just like the previous ones you’ve owned. If you have any questions or need assistance along the way, please feel free to reach out. Your satisfaction is important to us!
Best,
The ShelterLogic Team
“This worked ok as a greenhouse but opening and closing the roll up doors is cumbersome. The top tore in a recent storm and now I can't find a replacement.”
Hi Barb,
Thank you for your review of the GrowIT® Greenhouse-in-a-Box! We’re glad to hear it worked well for you overall, but we’re sorry to learn that you found the roll-up doors cumbersome and experienced damage in a storm.
We understand how frustrating it can be to deal with torn tops, and we encourage you to reach out to our customer service team for assistance in finding a replacement part. Your feedback is valuable, and we’ll work on improving the design to enhance ease of use!
Thanks again for sharing your experience—if you have further questions, don't hesitate to get in touch.
Best,
The ShelterLogic Team
“i have not set up my greenhouse and expect to next spring. The delivery process of a damaged box was awkward but turned out to be ALL PIECES ARE THERE. Fed Ex was carrier. My location in Haines Alaska does not have Fed Ex and causes merchandise to fly to Anchorage first. Arron from Fed Ex and Rachel from Sheltor, saved the day after I was contacted by my airport in Haines who recieves freight from 3 party carriers for Fed Ex packages. Finally a $116.00 additional fee was paid by Fed Ex. It took some time to unpack and sort each piece to confirm all there. Repairing box so it can contain parts till spring was the extra care that should not have been needed. All good now till spring attempt to set up.”
Dear Neil,
We are sorry to see what happened to your carton. Packages rarely get damaged like this. We do apologize for the inconvenience this has caused. We are happy to hear that one of our representatives, Rachel and a Fed Ex worker were able to correct this for you. If you need additional assistance, please don't hesitate to reach out to us. We are available 7 days a week on 1-800-560-8383.
Thank you for choosing ShelterLogic
“Had it for over two years. I use it to protect my tropicals during winter.
My only problem is that at both ends the ventilation cloth/screen in the windows has "weathered" and ripped. allowing unwanted bugs to get inside. Can that be fixed? Do you sell individual replacement ends?”
Dear Francisco,
Thank you so much for your 4-star rating of our GrowIT® Greenhouse-in-a-Box, 10 ft. x 10 ft. x 8 ft. We greatly appreciate your feedback and support.
We're thrilled to hear that you have been using our greenhouse for over two years to protect your Tropicals during winter. It's great to know that it has been serving its purpose effectively.
Regarding the issue with the ventilation cloth/screen at both ends, we apologize for any inconvenience caused. Yes, we do offer individual replacement ends for our GrowIT® Greenhouse-in-a-Box. You can easily purchase replacements by contacting our customer service team via live chat or call us on 1-800-560-8383.
We value your loyalty as a customer and are committed to providing the best products and service possible. Thank you once again for your review and for choosing our greenhouse.
Best regards,
ShelterLogic!
“Material seems pretty sturdy. Material too short on the front and back compared to overall length on the sides, had to build up and secure to stop wind blowing through. Poles seem pretty strong once anchored but we did build a wood frame for it to sit on just in case. Zippers and seems all sewn well.”
Hello Shelsea,
Thank you so much for this review. We really appreciate you being a customer. If run into any issues, please let us know. We can be reached at 1-800-560-8383.
Thank you for choosing ShelterLogic.
“Looked at many, there were durabilty questions. I remembered that i bought a 10 x 20 shelter that was good quality from Shelter Logic. Glad i remembered them, the 10 x 10 greenhouse is very durable, after setup of just the skeleton it blew over and nothing bent or broken! Bit more expensive but worth it”
