“The 12 X 20 was very easy to assemble. One thing I would reccoment is adding pre cut grommits to the door in case a roll up kit (Not Included) can be easily installed. Now I had to cut the tarp to install. It broke my heart to cut into this thing. Actually the roll up dooe kit should be included with the purchase. Overall I would reccoment this shelter.”
Hi Thomas,
Thank you for your wonderful 5-star review! We're delighted to hear that you found the 12 x 20 shelter easy to assemble. Your suggestion about adding pre-cut grommets for a roll-up door kit is a fantastic idea, and we appreciate your feedback on that. We understand how tough it can be to cut into your new shelter, and your input helps us consider how to improve our products.
We're glad you would recommend the shelter overall, and we're here for any questions or support as you set it up!
Warm regards,
The ShelterLogic Team.
“This is my third shelter I have bought from ShelterLogic. Every one has been great, including this new 12x20. My only gripe is that the front and rear roll up doors did not come with metal grommets for me to put bungees through to hold the door rolled up and open. It’s a hassle loading and unloading with the doors in the way. Other than that, these shelters are great. If there is a fix or something you can do for me regarding the doors that would be much appreciated.”
Hi Ryan,
Thank you for your thoughtful review and for being a loyal ShelterLogic customer! We're glad to hear that you're enjoying your new 12x20 shelter. We sincerely apologize for the inconvenience caused by the lack of grommets on the roll-up doors. Your feedback is invaluable, and we'll definitely consider it for future designs to make the experience even better.
If there's anything else we can assist you with, please don't hesitate to reach out!
Warm regards,
The ShelterLogic Team.
“Relatively easy set-up with 3 people under 3 hours. All of the pipes which required ends of other pipe to be inserted were not de-burred where the holes were drilled. This took a little extra time, had I known I could have done them ahead of time. Also, ordered the roll-up door kit as there is no means to hold the door flap up when unzipped.”
Hi there,
Thank you for your detailed 5-star review! We're thrilled to hear that you found the set-up relatively easy and that you had a solid team to help. We appreciate your feedback on the de-burring of the pipes, and we'll certainly take that into account for future improvements. We're also glad you ordered the roll-up door kit; it's a great addition!
If you need any assistance or have more feedback, please don’t hesitate to reach out.
Warm regards,
The ShelterLogic Team.
Dear Walter,
Thank you so much for your outstanding 5-star rating on our ShelterCoat Custom Round Wind and Snow Rated Shelter, 12 ft. x 20 ft. x 8 ft. Heavy Duty PVC 14.5 oz. Green. We truly appreciate your kind words and are thrilled to hear that you had a great experience with us.
Your feedback about our "Great all-around service (pricing, shipping, and customer service)" is highly valued and motivates us to keep delivering excellent service to our customers like you. It's delightful to know that we met your expectations and we are grateful for your trust in us.
We look forward to doing business with you again in the future. Should you have any questions or need any assistance, please don't hesitate to reach out. We are here to provide you with the best possible service.
Thank you once again for choosing our product and for taking the time to share your positive experience.
Best regards,
ShelterLogic
“Dont buy those other tents out there ! this is the best choice for a quality shelter there is.
This is my second one and I am saving up for my third!!”
“Assembly is not simple. It definitely requires at least two and better with three adults. Once erected, the ShelterCoat appears to be well constructed with sturdy metal structure and heavy duty cover. We'll see how it holds up over the coming winter months. I'll be in a much better position to review the outcome of a season of rain and mud.”
