Hi Eugene,
Thank you for the fantastic 5-star review! We're so pleased to hear that you are very satisfied with the fast delivery. Your support means a lot to us, and we're here for any future needs you may have!
If you have any questions or require assistance, feel free to reach out. We genuinely appreciate your feedback!
Best,
The ShelterLogic Team
“I bought my original (brown) Shelter about 10 years ago on sale for 700$ and surprised it lasted this long ..I was expecting the cover to be THICKER than my original , but to my surprise ,it was exactly the same thickness (approx. 0.015")
Couldn't talk with the "CHAT" online because it was disabled on the website , so left inquiries , but never heard back.
Just made the purchase and took a chance and NOT disapointed if this lasts as long as the brown one .
I assume the "14.5 oz" MUST mean the thickness of the tarp (0.0145") =Never did get my answer .
Anyhow ,I covered the green cover with my old brown one for added winter protection .
Thank you for adding an extra 6"on both sides so it overlaps my wood plank footings .
Also the 3 zippered front door is overkill , but very functional . I kept my front "roll-up" pulleys and rope from the previous kit .The new ratchets were welcomed , as the originals were seized solid .
Mike”
Hi Mike,
Thank you for your thoughtful review! We’re glad to hear that you’re happy with your new cover and appreciate your loyalty over the years. It’s great to know that the additional overlap and the functional design of the zippered door are working well for you.
We do apologize for the difficulty you experienced with our online chat and communication; your feedback will help us improve these services. As for the cover thickness, it’s intended to provide robust protection while maintaining the same high-quality standards you’ve come to expect.
If you have any other questions or need further assistance, please feel free to reach out. We hope this cover serves you just as well as your original one has!
Best,
The ShelterLogic Team
Hi Bryan,
Thank you for your fantastic review! We're thrilled to hear that you found the Replacement Cover for the Garage-in-a-Box to match your expectations and even exceed them. Your satisfaction is our top priority, and we appreciate your support. If you need any assistance in the future, don’t hesitate to reach out.
Best,
The ShelterLogic Team
“Numerous wear marks along a series of fold lines. These were all down one side. Next what will Shelterlogic do. The frame is covered, that's how these wear spots were spotted.”
Hello Roman,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim, and have one of our warranty reps review it and provide a solution. Our customer service team via phone can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/registration-and-warranties
Thank you
Hi Real,
Thank you for your 3-star review! We're excited to hear that you’re looking forward to installing your Replacement Cover come spring. We hope it meets your expectations and matches the positive experiences shared by others.
If you have any questions or need assistance as you prepare for installation, feel free to reach out.
Best,
The ShelterLogic Team
Hello Daniel,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim, and have one of our warranty reps review it and provide a solution. Our customer service team via phone can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/registration-and-warranties
We are looking forward to assisting you!
Best,
ShelterLogic
Hi Andreas,
Thank you for your fantastic 5-star review! We're so glad to hear that you're pleased with the quality of your Replacement Cover for the Garage-in-a-Box. The green color is a popular choice, and we hope it brings you satisfaction for many years to come!
If you have any questions or need assistance in the future, don’t hesitate to reach out. We're here for you!
Best,
The ShelterLogic Team
