“The replacement cover fit very well and feels very durable. I'm very happy with it. The only downfall was that the cutouts for the lower brackets didn't line up. I made it work though.”
Hi Peter,
Thank you for the fantastic 5-star review! We’re thrilled to hear that the replacement cover fits well and feels durable for your needs. We appreciate your patience with the cutouts for the lower brackets, and we’re glad you were able to make it work!
If you have any further questions or need assistance, don’t hesitate to reach out. Your satisfaction is important to us!
Best,
The ShelterLogic Team
“Very unhappy, poor quality for the money. On one side of the cover, 24 inches above ground level, there 13 "pin holes" through the fabric. Nine of them are on the underside of the horizontal seam there. Looks like cover did not come out of the machine or mold properly. ShelterLogic needs to have someone look at it and replace the cover. Not acceptable and not what I paid for.”
Hello James,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim, and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you,
The ShelterLogic Team.
“My order was processed and delivered within a week. Installation went well. I’m hoping the HD material on this cover lasts longer than the regular one ( changed covers twice already, they only lasted 2 yrs). Once installed I noticed pinholes everywhere. I’m hoping this will not shorten the lifespan on this heavier cover.”
Hi Gino,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim, and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Best,
The ShelterLogic Team
