“I have had the firewood rack for several years. It is good quality and serves my needs very well. The downside is that the vinyl cover doesn't last very long. I can't understand why they don't use fire retardant material. After just one fire, the cover has holes in it from embers. I don't want to locate my firewood away from the fire pit. I have replaced the cover several times. Now I cant find the cover on the web site so my wife is making me one out of nomex cloth that I bought. I hope it'll be more fire resistant.”
Hello,
We are sorry to see you feel this way. We would recommend moving your rack away from the reach of the embers if possible. We do still offer replacement covers and can be ordered via telephone at 1-800-932-9344. We appreciate your feedback and will be using this proactively.
Thank you ,Customer Service,Customer Service Specialist
“Someone forgot to check to see if the hex nuts were included, that cost me a trip to Home Depot to buy more. The holes on the steel tubes should have been cut for the included carriage bolts, manufacturing used a round hole instead of a square hole to keep the bold from slipping. This made the assemble more difficult then it should have been”
Hello, We are sorry to hear you are not satisfied with your purchase. Customer satisfaction is important to us and we do appreciate your feedback on the assembly. If you have any questions or would like to discuss this further, please give us a call at 1800-932-9344. ,Customer Service,Danielle
