“Replacement cover was packaged nicely and the quality was as good as the original. Even though the instruction manual was in Russian we were able to install the new cover easily.”
We are very sorry to see that you are not completely satisfied with your cover. Fabric life is affected by application, location and the physical elements the shelter is exposed to. Our standard covers have a one year warranty and if you are within that time period and something goes wrong we suggest filing a warranty claim and having it reviewed by a representative in the corresponding department. We also offer many replacement cover options, including heavier materials that may have longer warranties and life expectancies. If you have any other questions or concerns please feel free to call us at 1-800-932-9344. Thank you ,Customer Service,Customer Service Specialist
“I purchased this item because our carport was having problems with the cover we had purchased 2 years ago. The online site was easy to navigate, we got the cover in good shape and quickly. When put on, it looks great & has stood up to the snow, ice and wind we have gotten this past month. Thank you for helping us out. We r grateful.”
We are glad to see that you are pleased with your replacement cover! Thank you for taking the time to share your thoughts and for choosing Shelterlogic!,Customer Service,Debora
