Hello,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you
“Upon opening box (which came as promised) I found the cover to be EXACTLY AS I EXPECTED!
THE COVER IS OF HIGH QUALITY AND EXTREMELY EASY TO INSTALL!
VERY HAPPY”
“The garage and cover are wonderful. Bill Huff worked with me and my experience would not have been so Amazing without his customer service and professionalism. It is because of him that I would recommend it to others and I'm not only pleased with my purchase but will buy again when needed.
Sincerely”
