“There seems to be more material than what I rember from my original installation. I have to find a way to make the tarp more taut. I need to review the installation instructions to see if I did anything incorrectly. Overall, I am satified with the product and service I received in ordering it. #Sweeps”
Hi Rene,
Thank you for your thoughtful 4-star review! We're glad to hear that overall you're satisfied with the Replacement Cover and the service you received. We understand that getting the right fit can sometimes require adjustments, and it’s a good idea to revisit the installation instructions to ensure everything is set up correctly.
If you have any questions or need assistance while making the tarp taut, please don't hesitate to reach out. We appreciate your feedback and are here to help!
Best,
The ShelterLogic Team
Hi Edilberto,
Thank you for your thoughtful 4-star review! We're glad to hear that you found the quality of our Replacement Cover to your satisfaction. It’s great that you’ve been able to enjoy it for a couple of years. We understand your desire for a thicker option, and we encourage you to consider our heavy-duty covers, which provide even more durability.
If you have any questions about upgrading or need assistance, please don’t hesitate to reach out. We appreciate your feedback and support!
Best,
The ShelterLogic Team
“Ordering was easy, found what I needed quickly, and delivery was faster than expected. Now just waiting for warmer weather and the snow to melt.so I can install it. If memory serves me, installation of the cover is pretty easy.”
Hi Michael,
Thank you for your fantastic 5-star review! We’re thrilled to hear that your ordering experience was smooth and that delivery was faster than expected. It sounds like you’re all set for a successful installation when the weather warms up!
If you have any questions or need assistance when you’re ready to put the cover on, feel free to reach out to us. We appreciate your support and look forward to hearing how everything goes!
Best,
The ShelterLogic Team
Hi Mark,
We are sorry to hear about this. Please submit a warranty claim to gather more information and offer the best solution we possibly can.
https://www.shelterlogic.com/warranty-claims
We are looking forward to assisting you!
Best,
The ShelterLogic Team
“Relatively easy to put new replacement cover on. Looks good. Hope it last a little longer than the original, which began to disintegrate just short of 4 years.
Also, it is possible I missed it in the description, but it came with only one zipper doors. I expected 2, like my original purchase. 2 is much more convenient.”
Hi,
Thank you for your thoughtful 4-star review! We're happy to hear that you found the replacement cover relatively easy to put on and that it looks good. We totally understand your concerns about longevity, and we hope this new cover serves you well beyond your previous one.
Regarding the zipper doors, we appreciate your input. Your feedback is valuable, and we’re continually working to enhance our product descriptions to ensure clarity. If you have any other questions or need further assistance, don’t hesitate to reach out.
Best,
The ShelterLogic Team
Hi Kevin,
Thank you for the awesome 5-star review! We're glad to hear that you found our delivery prompt and that you've got a replacement cover ready when you need it. Having the right gear on hand is always a smart move!
If you have any questions or need further assistance, just let us know. We're here to help!
Best,
The ShelterLogic Team
Hi Patricia,
Thank you for your thoughtful 4-star review! We’re glad to hear that you are pleased with your replacement cover. Please note that only certain replacement model cover-kits comes with (2) zipper end panels. If you have any further questions or need assistance, feel free to reach out.
For ShelterLogic product inquiries, please call 1-800-560-8383.
Best,
The ShelterLogic Team
