“When I first purchased my shelterlogic it lasted almost 5 years the replacement cover has lasted approximately 1 year before requiring a tarp put over the top to keep things dry if you plan on using it for more than a year i would not recommend it.”
Hello Matthew,
We are awfully sorry to see that you are unhappy with your cover. The standard cover does include a 1-year limited warranty, and if anything goes wrong within that time frame, we strongly suggest submitting a claim. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancy, which might better suit your needs. If you wish to discuss any of this in more detail, please call 1-800-560-8383.
https://www.shelterlogic.com/registration-and-warranties
Thank you for your feedback!
“Happy to get replacement cover as 2 of our zippers were no longer operable and needed a working zipper before the snow flies. We only replaced the front door and one zipper is shorter by about 1.5 - 2" than the other side but it still works.”
Hello Gregory,
We are very sorry to hear about this. Please call our customer service line so that we can gather more information and offer the best solution we possibly can. We are available 7 days a week on 1-800-932-9344.
