“The replacement fit perfectly. I am very satisfied with it. The new ratchets were a plus, wasnt expecting them. You have a great product, i would not hesitate to purchase another 1 in the future”
“While this may be a bit time-consuming and 3-4 people is optimum, it was still fairly easy to assemble and set up. Very heavy -duty fabric. Good investment for coverage of outside items.”
“This is my third cover in about six'ish years. The original one lasted about three years, I think. Then we bought a replacement cover June 2021. That one lasted about 1.5 years and ripped winter on '22-'23. Bought another new cover April 2023. The cover has already developed pin holes throughout. I question if it will make the winter. I do clean the snow off. It does get a lot of sunshine.
At this point, I have to say avoid. For the original plus three covers I could have bought a true car port.”
Hello,
We are awfully sorry to see that you are unhappy with your cover. The standard cover does include a one-year limited warranty, and if anything goes wrong within that time frame, we strongly suggest submitting a claim. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancy, which might better suit your needs. If you wish to discuss any of this in more detail, our customer service team is available 7 days a week 1-800-560-8383.
Thank you
“Old cover was getting thin after about 6 or 7 years of use. Called and customer service was able to tell me where to find the proper reorder number and everything went smooth from there. Cover was delivered in about 2 or 3 days and installation was straight forward. Plan on getting several more years of use out of this shelter.”
“I purchased a 12x20x8 shelter Logic garage in a box for my 75 year old father. His old was was damaged beyond repair in a storm. Upon assembling it I noticed a few damaged areas on the tarp. After one email, the Shelter Logic team had a new replacement send to me.No haggling, no blame game.”
