“The purchase of the anchors was fine but after erecting my shed I found out I didn’t need the anchor set. I telephoned Shelter Logic and they stated they would accept a return and credit me the purchase price. They indicated they would send me an email with RMA labels. After two weeks with no email or labels, I emailed them back inquiring on the status. Here we are about two more weeks in and still no labels or communication from them in reference to following through on their assurance to accept the return and issue me a refund. The amount of the refund isn’t large nor the point. Basic good, true and sincere customer service is the point.”
Glad to see you are pleased with your anchor kit. We appreciate your feedback on the drill bit and will be using this proactively. Thank you for taking the time to leave this review and for choosing Shelterlogic! , Customer Service
“Installation was straightforward, however I over-torqued (by hand) one of the bolts, and it snapped off. Other than that it’s very nice and holds sturdy, Hurricane season is fast approaching so we shall see.”
Glad to see that you are happy with your anchor kit! Thank you for taking the time to share your thoughts and for choosing Shelterlogic!, Customer Service
