Hi Kenneth,
Thank you for your 3-star review! We're glad to hear that your shipping experience was professional and that everything arrived in good order. Since the product isn't assembled yet, we encourage you to reach out if you have any questions during the setup process.
We appreciate your feedback and are here to assist you with any concerns you may have.
Best,
The ShelterLogic Team
Hi Steve,
Thank you for your valuable feedback! We appreciate your insights regarding the thickness of the metal and the need for pre-drilled holes. Your concerns are important to us as they help guide our product improvements. We're glad you chose our carport, and we hope it serves you well.
If you have any more questions or need assistance, just let us know!
Best,
ShelterLogic
“Happy with our carport, though it took much longer to put up than we anticipated. The frame came together quickly, but attaching the metal roofing was another story. We tried to align the drill holes while overlapping the roof plates, but never seemed to be able to square a row even though the frame was perfectly measured and squared, so we started over and stop worrying about hole alignment and drilled right through to make new holes. Suggestions: add some descriptive words to the instructions, the pictures aren't enough. Enclose a few extra screws, we were actually shorted by a dozen.”
Hi David,
Thank you for your thoughtful review! We're glad to hear that you're happy with your carport overall. We understand that the assembly process can be a bit challenging, especially with the roofing. Your suggestions for clearer instructions and extra screws are greatly appreciated; we always strive to improve our products based on customer feedback. If you need any further assistance or have questions, please don’t hesitate to reach out!
Best,
ShelterLogic
Hi Gip,
Thank you for the fantastic 5-star review! We're so pleased to hear that you found our Arrow Carport easy to install and that you appreciated the packaging and shipping. Your satisfaction is our top priority, and it’s great to know that you're happy with both the product and service.
If you have any questions or need assistance in the future, don't hesitate to reach out. We're here to help!
Best,
ShelterLogic
Dear Sue,
Thank you so much for your fantastic 5-star rating and review of our 12 ft. x 20 ft. x 7 ft. Arrow Carport in Charcoal. We greatly appreciate your feedback and are thrilled to hear that you found our carport easy to assemble and visually appealing.
We truly value customer input like this, as it helps us continuously improve our products for better customer satisfaction.
Once again, thank you for choosing Arrow Carport and for taking the time to share your positive experience. Should you have any further feedback or questions in the future, please don't hesitate to reach out. We're here to assist!
Warm regards,
Arrow Shed
“Hello. I purchased this Arrow Carport through Shelter Logic for my son and I must say we were extremely impressed with this Carport. First of all , it arrived 2 days early . A little ify on the tracking , but it got here very quickly (3 Days ) and it was secured on quality skids .
Once we opened the 3 boxes it came in and began assembling this carport , I was really impressed with the carport , but also the packaging and hardware. This unit is so well designed it is a no brainer why they offer a 10 year warranty. Took my son and I , 8 hrs to assemble and the finishing details like 3 rolls of sealer for the roof panels , edging for the front and rear edges of the roof , every self taping screw had a rubber seal ( we had plenty of screws to assemble this entire unit ) and amazing achors to secure the entire structure . This is by far the best carport I have ever seen comming from an on line purchase. Absolutely a 5 star rating.”
Hello Richard,
Thank you so much for giving Arrow Carport, 12 ft. x 20 ft. x 7 ft. Charcoal a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you and your son were impressed with your purchase. We are happy to hear that the carport arrived earlier than expected and was securely packaged on quality skids.
We pride ourselves on providing well-designed and high-quality products, so we are delighted that you found the carport to be impressive. The attention to detail, such as the included sealer, edging, and rubber-sealed screws, contributes to the overall satisfaction of our customers. We understand the importance of a sturdy structure, and we're glad that our anchors served their purpose in securing the carport.
Thank you once again for choosing our product and for taking the time to share your positive experience. We hope that the Arrow Carport continues to exceed your expectations. If you have any further questions or concerns, please feel free to reach out to us.
Best regards,
Arrow
Dear Gord,
Thank you for taking the time to give us a 4-star rating for the Arrow Carport, 12 ft. x 20 ft. x 7 ft. Charcoal. We truly appreciate your feedback and are delighted to hear that you love it and that it works great for you.
However, we apologize for the inconvenience you experienced during the setup. We are sorry that 7 screws were missing, forcing you to go to the hardware store. We understand how frustrating that can be, and we assure you that we will take this issue into account and work towards improving our quality control processes to ensure such situations do not arise in the future.
Your satisfaction is of utmost importance to us, and we sincerely appreciate your business. If there's anything else we can assist you with, please do not hesitate to reach out to us.
Thank you once again for choosing our Arrow Carport!
Warm regards,
Arrow
“Set this up to protect a car that doesn't have its own garage space. Did the setup over 2 days, one day is easily dooable though. It was hot so only worked in the morning. Frame setup is easy. Help needed to get the first uprigh in place after that I managed to set the rest easily (6.6" and over 200# so not your average size). Two people would be even easier. You will want a nut driver or electric screwdriver to set the screws or it will take a long time to assemble. Setting the ridgecap metal is super important. If it is off square it will flow to the other end magnified. So take your time setting it square. The sealing tape is super sticky so be carefull as you lay the overlaping pieces. I left the last screw at the bottom slightly loose until I had the other peices in place (the cornors have a 4 panle overlap. Once all is in place tighten. So, after the heat, we had 2 days of rain. The shelter worked well, no leaks except for a spot I missed tightning, 2nd to the last piece of metal so I was likley getting tired and simply missed it. Should keep all the fir needles and other fir stuff and rain at bay. I had some concerns with shipping and possibly a part. Shelter Logic was great. They worked dilignelty with me to see what the shipper was dooing (or not doing) and requested I contact them (shelterlogic) daily till resolved, they reached out regularly too. Their person, Kim, was great to work with and concerned that I get what I needed to make this work as I neeeded. Kim went above and beyond and was wounderful to work with. I would recomend anyone calling them for advice or to buy call her. I give Shelter Logic an A+ for my Arrow Carport.”
Thank you for your 5-star rating of the Arrow Carport, 12 ft. x 20 ft. x 7 ft. Charcoal! We truly appreciate your feedback and are glad to hear that you are satisfied with the final end product overall. Thank you again for your positive rating and for choosing Arrow!
