“I mistakenly ordered the wrong kit (only realized it when the package arrived). The shed was on the property of a house I bought and the old glides were broken off so I had nothing to guide me when looking for replacements. The cost to ship the product back was more than the refund would have been! I got what I needed elsewhere and now have a shed with sliding doors that work.”
Hi there,
We're really sorry to hear that you ordered the wrong kit and faced difficulties with the return process. We understand how frustrating that can be, especially when dealing with unexpected shipping costs. It's great to know that you found a solution and now have sliding doors that work properly. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best,
ShelterLogic
Dear Kevin,
Thank you so much for taking the time to give our Door Tune Up Kit a 5-star rating! We truly appreciate your kind words and support.
We're thrilled to hear that our kit turned your old shed into something new again. It's fantastic that our product was just what the doctor ordered for your door troubles. We always strive to provide top-notch quality and satisfaction to all our customers, and your positive feedback motivates us to continue delivering excellent solutions.
Please don't hesitate to reach out if you have any further questions or need assistance in the future. We're here to help!
Warm regards,
Arrow Sheds
Dear Scott,
Thank you so much for taking the time to give our Door Tune Up Kit a five-star rating! We greatly appreciate your feedback and are thrilled to hear that our product was exactly what you needed for your shed doors. We understand that doors can take a beating, especially with regular usage throughout the year.
Our team is delighted that you found our tune up kit to be reasonably priced and that it met your expectations perfectly. Your satisfaction means the world to us, and we are grateful for your support.
If you have any further questions or require any assistance in the future, please don't hesitate to reach out. We are here to provide you with the best possible products and service.
Once again, thank you for choosing our Door Tune Up Kit and for sharing your positive experience with us!
Best regards,
Arrow Sheds
“The Door Kit worked as advertised. It was a required kit for the new doors. You should include it with the door sale. Since it is required to hang the doors.
I didn't assemble my shed, so I had no idea that it was required to make the doors usable. At the least, the salesperson should have informed me that I would need the kit, as no one would attempt to re-use the parts off of the twenty-year-old shed doors!”
Hi Raymond,
Thank you for your 4-star rating of our Door Tune Up Kit! We are glad that the kit worked as advertised for your new doors. We completely understand that the salesperson should have informed you about the need for the kit. We will make sure our processes are updated so that in future cases, our customers will be made aware of such requirements.
Thank you for your feedback!
