“Joseph and the Shipley techs showed up on time and deligently went to work. I believe you pay for what you get. I, too believe you pay for value and quality. I was impressed with their speed and professionalism and their knowledge.
They were quite informative every step of the way. They are a credit to your institution.”
“The tech John was fine (3 stars); he managed to re-secure the furnace exhaust pipe back into the exterior outlet. The pipe fell out the night before, spewing exhaust fumes into our basement and upstairs into the house.
This pipe had previously been secured with three screws, but the tech (1 star) conducting the annual inspection in November, did not put it back properly. He put some sealer and tape on the blind side to conceal this and even took the screws toboot.
This whole incident / revisit could have been avoided if the first tech did his job properly. If it is necessary to remove the exhaust pipe, at least put it back correctly!
On top of that, when I called into MaugerEnergy yesterday to make the service call request, I had to take a lecture from the service agent (1 star) on your repair rates for parts and labor, and what the charge would be for the callout, especially as it was outside the 30 day window after the previous inspection work. If only the pipe had fallen out of the wall sooner!
Honestly, the cost / price is not the issue when it comes to safety – I will gladly pay. It keep our lives healthier and less stressful. But don’t stick it to the customer on the call when Shipley are at fault in the first place! (We were not charged by the tech).
Lastly, we understand the inevitable changes in the HVAC industry. But what is really frustrating is when ShipleyEnergy snaps up local companies and then switches existing customers to these new acquisitions. The first challenge for us the customer is dealing with the often disgruntled staff with the new ownership – we remember the days of forcing the Jay Gress techs order parts through York, or the terrible experience of having to tolerate the horrible service from Lowry. And now we have to contend with Mauger. If you care at all about your customers, you should integrate these companies better into your system – it is not our role to sort out Shipley’s integration problems – that is your job!”
“Oil furnace service was thorough, on time, and professional - as always. Aldo as alway the service tech was very pleasant and explained what he did on the annual maintenance call.”
