“The service tech that showed up to fix my emergency of having no heat was great however the customer service leading up to it was not. I called around noon to report I had no heat and they said they’d send someone out that day. After hearing nothing for 2 hours and still waiting in my 48 degree house, I called back at 2pm to see if I could get any eta for service and I was told that the tech would be arriving in the next hour and a half, if not earlier. After an hour and a half went by I called back and was told the tech was still working on another job and then had a 45 minute drive to my house and I should haven never been told a time by the prior service representative. The misinformation is very frustrating. The even more frustrating part is that I just paid Shipley $275 a month earlier to have my furnace serviced and I was told everything was fine even though the tech at that time acknowledged that it was rattling more after the service than it was when he arrived. Then a month after being told my furnace was fine, I’m now stuck with another $332.95 to pay Shipley. If Shipley stood behind their work, this would have been covered considering it was just serviced the month before.”
“William did an outstanding job not only cleaning and servicing the furnance but also addressing our other
concerns about the heating system.
Also Robert Minium made a late night oil delivery.
Thanks to both men.
Ed Kandrot”
“I requested a furnace cleaning. Appointment was given in less than a week. Technician called to let me know he was on his way. He arrived on time. Everything was handled professionally and promptly by everyone at Shipley Energy.”
“Ethan is the best! He took the time to answer every question I had, and I had quite a few. He didn't just answer what I thought I needed to know, he also I added details I did not know about but should have. He was patient and told me exactly how my furnace tune-up went...provided all the information I needed to know. This is the second time he's been here and while everyone does a great job, I think Ethan is at the top in terms of customer service.”
