“The technician was cordial when he was at our home to service our heat pump, however we were not happy that he poured water into the unit when it was 17 degrees outside and expected it to pump out and not freeze. Condensation will only discharge when the A/C is in operation. He was going to leave and allow this pump to continue to run trying to get the water out since it froze when the unit tried to discharge the water, it would have burned the pump out. I called him back into our home to empty the water out from inside that he had poured in. When he went outside to check the drain hose, he broke it off since it was frozen. In the past, we have felt we received good service from the other technicians, but this time we do not feel that way.”
“Dave was outstanding. Very personable and knew his job. I would highly erecommend Dave and I will be requesting him again. Defanitely an asset to your company.
Leona M.
Service date 1-25-24”
“Wes should be getting a "6 star review"! He is kind, caring, respectful, knowledgable in oil heating. He fixed my furnace, answered my questions and made me feel safe! Service tech with his knowledge and respect are hard to find!
Thank you Wes!”
