“While Shipley technicians and service are acceptable, they need to get better at their timing. No matter what window they give you, they will never show up during that timeframe. I get that there are always emergency service calls, etc., but not once since Shipley took over from Haly Great Valley has anyone ever shown up on time. It is at least an hour or two outside of the 5-hour window that they give you. And this is for routine maintence appointments which you have to make months in advance. Maybe they need to hire more people or manage their calls better.”
Hi Linda, thank you for your review and taking the time to leave feedback on your experience with our team. We apologize for any inconvenience we may have caused you with your recent service. Please know that your feedback matters and we will be sure to take this up with our team. If you would like to express your concerns with our team, feel free to give us a call at 717-435-1023.
“All went well with the AC check. Thanks for checking the filter on the oil tank too! Appreciate the help with something unexpected on the service call.”
“Malek was a polite, conversant, and competent technician. He communicated to me what he was testing and the outcomes he received.
I WILL request him for all of my service/maintenace needs.”
