Hey Jordan,
Wow, congrats on your amazing 17kg loss! 🎉
We’re so happy to be part of your journey and glad the prompt delivery and product are helping you reach your goals.
Keep up the great work!
Cheers,
TMS
Hey There,
Sorry to hear you didn’t receive your free gift with the buy three get one free deal!
Please reach out to our support team at help@themanshake.com.au with your order details, and we’ll look into this for you.
Thanks for letting us know,
TMS
“Bit disappointed that I wanted to try the choc/ macadamia? Flavour but it wasn't on website. But 2 days later I saw ads for it.
Also bring back choc/ banana....that is the best ever.....and keep cookie dough”
Hey Russell,
Thanks for your feedback!
Sorry you missed out on the Choc Hazelnut flavour online — we’re working on getting all our favourites available more consistently. We’ll definitely pass on your love for Choc/Banana and Cookie Dough to the team. Fingers crossed they make a comeback soon!
Cheers,
TMS
Hey Gavin,
Thanks for the awesome feedback!
We’re thrilled it lasts a month and is working well for you. That’s exactly what we aim for! 💪
Cheers,
TMS
Hi John, sorry to hear your order hasn’t arrived yet!
Please send us your order details at help@themanshake.com.au, and we’ll get it sorted for you ASAP.
Thanks for your patience!
Best,
TMS
“I do not know why you bang on about an up to 50% sitewide discount when the price of this product hasn’t changed in years. I’m happy with the product but don’t deceive people by implying. They’re getting a massive discount.”
Hey There John,
Thanks for your feedback — and we're really glad to hear you’re happy with the product!
We totally understand where you're coming from. The sitewide discount often applies across the range, but you're right — some core products like this one are already priced so competitively that they don’t shift much. We’ll take your comments on board and keep aiming to be as clear as possible.
Appreciate your honesty,
TMS