Australia & New Zealand Adventure Reviews

4.5 Rating 32 Reviews

About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Visit Product Page

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

Visit Product Page

“This was a great trip!! New Zealand was very scenic with all the water, mountains and open spaces. The pace of the tour was good., not too taxing or hurried. Great Barrier reef tour will be forever in my memories, since I donned the scuba helmet and went down on the bottom. The people were very friendly and heartwarming. I was apprehensive about the farm tour where we stayed overnight with a local family, but this was another memory that I will forever enjoy. We stayed with a local family and learned about their life on the farm, their children's schooling and had a home made meal of fresh meat and vegetables and a wonderful dessert called Pavlova. I also enjoyed Australia also but this tour was basically a city tour and I'm more the scenic type. Not to downplay Sydney and Melbourne which was bustling with people and things to dos and see. So glad I was able to do this trip.”

Helpful Report

Posted 4 years ago

“Overall very good trip to feel some of the countries, towns, and areas familiarity, however, it would be even better if two more days were added to experience the Australia's Outback. The quality of the hotels and travel were very good. The value was good and the trip was what we envisioned, however, it would have been good to have a detailed explanation of the duties of the U.S. Escort versus a Guide. Our escort knew the duties and was somewhat familiar on what was experienced earlier in life but was not that knowledgeable as a guide especially in the bigger cities. All in all a very pleasant experience and I would recommend it.”

Helpful Report

Posted 5 years ago

“Attention to detail outstanding. Accommodations outstanding as well. Optional tours very good although we added a trip to the opera since a great opera showing while we were in Sydney. Something management might consider in the future and skip farm stay in NZ. Overall it was a great tour!!! Highly recommend to all.”

Helpful Report

Posted 5 years ago

“Certainly a whirlwind trip and happy memories. NZ landscape is stunning and people we met were so welcoming. The farm stay in Fairlie was a high point. Stays in Australia also gave us new experiences. Betty's role was adequate but not outstanding. A number of us felt that she was condescending a few times. I have toured with other companies so I do have a comparison to guides. Due to weather, we were unable to go on the Kuranda Skyrail. We paid $172 for the the days activities so I understand that we would receive only a partial refund to compensate for the skyrail. However, I did expect that it would be more than $45. As you may be aware, we had some travel challenges with Qantas. I am not sure I would elect individually to ever travel with them again. Of course, SmarTours is not responsible for that. Finally, I would suggest that the tour start in Australia then go to New Zealand. It would be better to do the busy cities and activities at the beginning then, as one's energy level wanes, go to NZ which was more relaxing.”

Helpful Report

Posted 5 years ago

“The trip to New Zealand and Australia were amazing! I would suggest adding a day to each location to be able to explore more. Going that distance from the USA and all the different places to see in country there is just not enough time. So instead of 19 days it would be 25 or so!”

Helpful Report

Posted 5 years ago

“There were many airport delays with Qantas. At one point they gave all our seats away. We lost 1/2 day in Auckland. They landed in Townsville instead of Cairns. We had to sit there 8 hours and lost another 1/2 day. Our tour director was unpleasant. She spoke rudely to many people on the tour. She was unhelpful and confusing. She couldn't be reached in an emergency as she didn't share contact information. We enjoyed both countries and the people on our tour.”

Helpful Report

Posted 5 years ago

“The tour of New Zealand and Australia were enlightening. Betty, our tour director, was excellent with directions and keeping us all informed about each days events and times. Betty even arranged scuba diving for me in Cairns and Ziplining in Queenstown, New Zealand. The homestay in New Zealand was a bonus to this trip. I could have stayed longer. Our hotels were excellent and in central locations for easy walking. This was my 11th Smartours trip and I have already booked two more.”

Helpful Report

Posted 5 years ago

“I was surprised the transportation to the optional tours was not included in the cost of that tour. I also would’ve liked to of had a guide from Australia or New Zealand instead of an American.”

Helpful Report

Posted 5 years ago