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smarTours Great Cities of Eastern Europe

About smarTours: smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 40 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:
800-337-7773

Email:
info@smartours.com

Location:
545 Eighth Ave. Suite 2250
New York, NY 10018

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smarTours's customers rate them 4.38 / 5.

Click here to read reviews of their service.

"First, the areas to work on: it would be helpful to provide better and more detailed information prior to departure, such as approximate meeting and departure times. For the additional excursions, with smaller group sizes, the minimums need to be revisited. Our tour had 16 people at the beginning. It's impractical to have 12 people as a minimum for an excursion. Next, the bus should have WiFi. We spent a great deal of time on the bus between cities and WiFi would have allowed us to stay connected, do additional research on cities, etc. The Vienna hotel was beautiful, but the location made it difficult to explore the city center when not with the tour group. Finally, the Budapest hotel needs to be changed. The location was good, but the rooms were extremely outdated and in major need of renovation. Having to go on two different elevators to reach the rooms is also very impractical and annoying. Now the positives: the remainder of the hotels were good. Our tour guide, Renatta, and driver, Henrik, were excellent. Group meals were good, (but it would have been nice to eat outside of the hotels). The local guides in each location were knowledgeable and personable."
Helpful Report
Posted 1 month ago
"First, the areas to work on: it would be helpful to provide better and more detailed information prior to departure, such as approximate meeting and departure times. For the additional excursions, with smaller group sizes, the minimums need to be revisited. Our tour had 16 people at the beginning. It's impractical to have 12 people as a minimum for an excursion. Next, the bus should have WiFi. We spent a great deal of time on the bus between cities and WiFi would have allowed us to stay connected, do additional research on cities, etc. The Vienna hotel was beautiful, but the location made it difficult to explore the city center when not with the tour group. Finally, the Budapest hotel needs to be changed. The location was good, but the rooms were extremely outdated and in major need of renovation. Having to go on two different elevators to reach the rooms is also very impractical and annoying. Now the positives: the remainder of the hotels were good. Our tour guide, Renatta, and driver, Henrik, were excellent. Group meals were good, (but it would have been nice to eat outside of the hotels). The local guides in each location were knowledgeable and personable."
Helpful Report
Posted 1 month ago
"Just booked this tour. It took four phone calls and several emails to get it straightened out. They didn’t record my email, listed an incorrect phone number and address. This will be my first trip with them. I hope the trip next year goes much smoother than the booking process did."
Helpful Report
Posted 1 month ago
"Just booked this tour. It took four phone calls and several emails to get it straightened out. They didn’t record my email, listed an incorrect phone number and address. This will be my first trip with them. I hope the trip next year goes much smoother than the booking process did."
Helpful Report
Posted 1 month ago
"Just booked this tour. It took four phone calls and several emails to get it straightened out. They didn’t record my email, listed an incorrect phone number and address. This will be my first trip with them. I hope the trip next year goes much smoother than the booking process did."
Helpful Report
Posted 1 month ago
"I am never sure is SmarTours can take credit for the group on their tours. I travel alone; yet I never feel that way. This group was wonderful; the best from the three tours I have taken. And I know that I have made many new friends with whom I would love to meet on future destinations. Our Tour Manager was Renata Mikulovska. She was sublime. Professional, patient, organized, funny, compassionate. And most important, she shared her knowledge as if it was her first tour… she imparted information to a group of adults who were seeing the treasures of each city as novices. I am sure that she’s done this trip tens of times; yet her delivery was never stale. A true talent. For the actual tour itself: hotels good, food good. For me, I was unhappy that we spent a day each to travel from one capital to the other. It meant that we had less time in each city. This was particularly evident in Vienna, where were really had only one full day, so I had little time to see the museums. [I would suggest travelling at night and arriving in each city in the morning]."
Helpful Report
Posted 3 months ago
"Another great SmarTours adventure. The hotels were great, the people we traveled with became friends quickly and our Tour Director, Renata, made the whole trip educational and entertaining. Could not have asked for more (maybe better weather) Food was to die for, and the architecture superb. Well done!"
Helpful Report
Posted 3 months ago
"Just another of Smartours fantastic adventures. From start to finish, an amazing trip. Renata, our tour director, was so compassionate, so personable, and abpove all so knowledgable about our destinations. Our 5th trip with Smartours...can't wait for the next one."
Helpful Report
Posted 3 months ago
"The trip was wonderful. Renata our guide was excellent The Hotels in some countries could have been a little closer to the "action. The trip home from Prague to Helsinki and then to New York was complicated. The flight from New York to Baltimore did not give us enough time to catch our flight to Baltimore so we had to take a cab into the city and take a train home, an extra added expense. D. Remenick"
Helpful Report
Posted 10 months ago
"Mostly, competent, interesting guides. We covered a lot of territory in 13 days, and always had support when anything untoward happened. It was also fun having time on our own. We go over our photographs with fond memories."
Helpful Report
Posted 11 months ago
"I recently participated in the Great Cities of Eastern Europe SmarTours. The scheduled tour as is planned is well done with a tour guide in each city. Our tour director, Renata, enhanced our experience with her first hand knowledge of each area as well as the historical background she shared. Renata made the trip exceptional. We enjoyed the SmarTours Optional Excursions that gave us an additional experience in the countryside around the Cities. We enjoyed a very compatible group of travelers which made the motorcoach travel and our meals together very enjoyable. The hotels in Warsaw, Krakow, and Budapest were great hotels and were all within walking distance of the Old Towns. It was disappointing in Vienna and especially Prague that the hotels were both long distances from the City Center. There was an underground line relatively close to both hotels. Overall this was a fantastic glimpse of Eastern Europe. I look forward to returning to this area as well as experiencing another part of our world with SmarTours!"
Helpful Report
Posted 11 months ago
"We throughly enjoyed our Sept. 15 tour with Renata. It was like walking through the pages of a history book. One of the best tours we have taken and Renata and the local were wonderful. Anyone who loves history will enjoy this tour especially."
Helpful Report
Posted 1 year ago
"What a wonderful experience this was. Renata, our tour director, was exceptional, she is a knowledgeable, PATIENT, kind, funny and passionate lady who made this trip great! I can only hope that future smarTours trips I plan to take will be this good. We had a large group, 44 people, but everything ran smoothly. The local guides and our bus driver, Irek, were fantastic as well. I heard about smarTours from a friend and I'm glad we chose this company. The hotels were top-notch, food was great and they accommodated vegetarian guests as well. Only recommendation I would make is that they provide name badges for guests, it would be so helpful. Other than that it was a great tour visiting great places!"
Helpful Report
Posted 1 year ago
"Renata, our guide, was outstanding. She went beyond what guides normaly do to make this tour unforgettable."
Helpful Report
Posted 2 years ago
"I just returned from this trip a few days ago. The food, guides, history and scenery was wonderful throughout the tour. What a lovely surprise Poland was with its beautiful buildings and interesting history. I took all the optional tours which added greatly to the overall tour and they were a good value for the money. Overall it was a great trip."
Helpful Report
Posted 2 years ago