“Michelle Dalida and Michael Chin did not use their plane ticket from Athens to Newark (EWR). (Emirates airlines) We would like to get a refund or a credit on our next tour , our invoice #57739. Enrico Dalida Enricodalida1@yahoo.com 707-427-0677”

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Posted 1 year ago

Hi Enrico. I have forwarded your review over to our customer care team to assist with reaching out to them.

Posted 1 year ago

“Wonderful experience, would travel with Smartours again”

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Posted 1 year ago

Thank you Cheri! We look forward to hosting your next trip!

Posted 1 year ago

“I had an amazing time when I used Smartours to explore Eastern Europe with a group of friends a couple years ago. I was super excited to use them again. So my friend and I booked the Greece tour and paid the deposit in May. Then several months AFTER we paid our deposit SMARTOURS changed their policy making it to where they would no longer provide service to those who haven't received the COVID vaccination. This meant we had to cancel due to them refusing to provide service. I knew when I paid the deposit that it was nonrefundable. However, I was certain they would make an exception since the cancelation was due to THEM REFUSING SERVICE, and nothing on our side of things. After several emails and unreturned phone calls, it is clear they have no intention to refund the deposit. It is unfortunate. I hope they enjoy the $300. It is only a small portion of what I would have spent if I was to continue traveling with them. However I will never book another trip through them again as I feel cheated. It is fine to refuse service... a company has every right to do so... but it is not right to keep money for the service you refuse to provide.”

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Posted 2 years ago

“We thoroughly enjoyed our trip to Greece. Everything was well planned despite the change from a cruise ship to ferries to visit the Greek Islands. We saw so many famous sites, stayed in luxurious hotels, had great meals, and were well taken care of. Our tour guides were helpful and informative about all the history and myths associated with the sites. I particularly want to commend Stratos Psarakis who was our guide on mainland Greece. In addition to being a great guide he helped us through a temporary crisis when my wife needed to go to a hospital. His calm handling and extra care will be remembered for a long time.”

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Posted 2 years ago

“We thoroughly enjoyed our trip to Greece. Everything was well planned despite the change from a cruise ship to ferries to visit the Greek Islands. We saw so many famous sites, stayed in luxurious hotels, had great meals, and were well taken care of. Our tour guides were helpful and informative about all the history and myths associated with the sites. I particularly want to commend our guide on mainland Greece. In addition to being a great guide he helped us through a temporary crisis when my wife needed to go to a hospital. His calm handling and extra care will be remembered for a long time.”

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Posted 2 years ago

“We thoroughly enjoyed our trip to Greece. Everything was well planned despite the change from a cruise ship to ferries to visit the Greek Islands. We saw so many famous sites, stayed in luxurious hotels, had great meals, and were well taken care of. Our tour guides were helpful and informative about all the history and myths associated with the sites. I particularly want to commend Stratos Psarakis who was our guide on mainland Greece. In addition to being a great guide he helped us through a temporary crisis when my wife needed to go to a hospital. His calm handling and extra care will be remembered for a long time.”

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Posted 2 years ago

“Despicable company and despicable company policy. Obviously they canceled my May 2020 trip to Greece and have forced me to accept rebooking next May. Woe to anyone in my group because I will be very unhappy to have to travel with this company next year or ever. I called, I emailed, I wrote the president a letter asking for a refund. How dare they continue to have the use of my money (full payment) when they fail to provide services I contracted for? I have also requested information regarding travel insurance for the 2021 trip and, no surprise, no response.”

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Posted 3 years ago

Hello, As mentioned in our responses to your other posts, we'd like to thank you for sharing your feedback and we're sorry for the frustration you experienced. Like many businesses, we lost much of our staff during the early and toughest days of the pandemic, and struggled to keep up with our customers' needs. Due to the extraordinary circumstances that the pandemic brought upon the travel industry, we were forced to make very difficult and unprecedented decisions as a business. One of those decisions was to update our cancelation policy and offer affected customers a future tour credit in place of a monetary refund. After our Chapter 11 restructuring, our court-approved plan allows us to offer 100% credit for any payments made on tours that were impacted by COVID with no expiration date. We hope you'll consider using your credit on a future trip. We understand the frustrations caused to our travelers by this outcome, and as we work hard to rebuild our business, we are also working to restore the levels of service you expect so that we can continue to offer the once-in-a-lifetime tours we have offered for the last 25 years well into the future. Thank you, The smarTours Team

Posted 2 years ago

“Fabulous Greek Tour with Granville and Nina. Granville was passionate about Greek history and it rubbed off on all of our tour participants. Nina's education and background also provided an excellent perspective on Ancient Greece. I thought the whole experience was very enjoyable, Granville was very skilled at bringing the group together and I would love to take another smartour with him. This was our second trip with smartours and we have another smartour to South Africa booked for April-May of 2020 and look forward to it knowing everything will go smoothly.”

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Posted 4 years ago

Spectacular Greece Reviews