Reviews

4.8 Rating 49 Reviews

About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

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Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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“SmarTours name says it all! We just returned from Peru and because of our extremely knowledgeable tour director, Enrique Virto, we’re much smarter about this country ‘s history, people, geography, beliefs and culture. I can’t begin to express my appreciation for all that Enrique taught us and how he kept us safe and healthy at such high altitudes. His humor, knowledge and resourcefulness were invaluable and made the trip so special. Because of him we easily averted several issues that would have been disastrous if we had planned this trip personally. His attentiveness to each of our needs as truly commendable! One faux pas that was outside of anyones control was quickly resolved & resulted in us visiting an additional city; Arequipa, which was simply beautiful! Each day on this trip was like stepping into history. Daily we were amazed by something and when we thought it couldn’t get better it did! The quality of everything provided on this tour was top level, making it an AMAZING value for the money. When you travel with SmarTours you KNOW that your satisfaction is their top priority. Not having to struggle with pushing my luggage, knowing that my belongings were safe on our bus, having great sleeping accommodations, good food and any issues and or question quickly addressed are only a few things that keep me coming back. This was my second trip with SmarTours and I’m already planning my next.”

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Posted 1 year ago

Hi Donna! Wow! Thank you for your glowing review of your time in Peru. We cannot wait to host your next trip!

Posted 1 year ago

“Its started off with lots of confusion, but the whole trip ended up being amazing, thanks to Dagmar. We loved every day on the trip with everyone.”

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Posted 1 year ago

Hi Janine! We're sorry to hear that the tour started off a little bumpy but happy to hear that Dagmar saved the day! Thank you for traveling with us!

Posted 1 year ago

“Peru was fascinating. Machu Picchu was amazing and the floating islands in Lake Titicaca were very interesting. The hotel accommodations were very nice. The city tours of Cusco and Lima were informative. Our tour guide, Enrique was excellent.”

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Posted 1 year ago

Thank you so much for your feedback Jane! It was a pleasure to host you in Peru! We hope to see you again!

Posted 1 year ago

“Didn’t go on a trip to Peru but had to select one. Pretty frustrating with their website. I’m the one that registered and my husband and I share email address and they have account on his name and you can edit everything else except email. A lot of people change emails frequently out their carrier so the email changed but they don’t have s wait for us to go in and edit. Our accounts are messed up and they have no to fix it. My husband wads added as an additional traveler and somehow they ended up putting him as registered owner and not me. Until they figure out a way to change their system where we can edit email they have lost a frequent traveler. B”

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Posted 2 years ago

Dear Alice, we are so sorry that the handling of your account online became so frustrating. This sometimes happens when two travelers share the same email, and we do our best to fix this quickly when it is brought to our attention. We must limit the ability for one user to edit another user’s email or other account information for data privacy and security reasons. We do not want anyone’s account to be hacked. It looks like your account should be all set, but please reach out to our customer service if you are still having issues and we will get things fixed right away.

Posted 1 year ago

“This tour of Peru was my first international trip after getting vaccinated, but still during the COVID-19 pandemic. I was nervous about traveling, but this trip was so well put together and our health was closely monitored. Our guide, Enrique, was attentive not only to our adjustment to the altitude, but took our temperature daily and SmarTours arranged for a COVID test before we departed. All that to say, I felt safe and we saw so many beautiful sights, the highlight being Machu Picchu. Enrique was so knowledgeable that we learned a lot about history and culture and met some wonderful Peruvian people who were warm and generous. This tour provides great value for the money - the hotels were very nice and the food was tasty. I enjoyed seeing all the embroidery and weavings. I highly recommend taking this tour and hope you are lucky enough to travel with Enrique!”

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Posted 2 years ago

“It was our first time to join a group tour. Smart Tours did not disappoint. Dagmar, our tour director, was very knowledgeable. So were the other tour guides. Dagmar took very good care of our group. Pacing was just right, accommodations excellent. We learned a lot about beautiful Peru. We would consider doing a tour with Smart Tours again.”

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Posted 4 years ago

“Just returned from Peru and cannot say enough about this trip. It was all we hoped for and then some. Our guide Lucho was excellent and very patient. Our group of 11 bonded and with every day we just enjoyed all the culture and beauty of this country. Machu Picchu was stunning but Lake Titicaca was so interesting with the floating islands and the Uros people. This was our 4th trip with Smartours and I’m looking for our next adventure with them. Best value and experience around.”

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Posted 4 years ago

“Enchanting Peru - Originally, we had planned on putting our own Peru adventure together, however, it became quite daunting not knowing which transportation companies to use, which hotels were conveniently located and how to reliably book all of our activities and related tickets. We were "swirling" and not making progress with our planning. We were actually considering a different destination and basically giving up on visiting Peru. Then, a very good friend (who has been on over 20 SmarTours) forwarded an e-mail to us on the "Enchanting Peru" trip through SmarTours. Our prayers were answered! For a very reasonable price, with an amazing itinerary, all we had to do was to make a telephone call...book it...and pack! There ended up being 14 total people on the trip..., which was perfect. All hotels we stayed in were top notch, each day well planned and the transportation comfortable and reliable. The best thing that happened to us on this trip was that our tour guide was Dagmar Becerra, a resident of Cusco. Dagmar became our teacher, our trusted advisor, a comedian, a kind disciplinarian (when some of us deserved it) and most of all, a friend. We learned more from her in 11 days, than we have in years. Based on this first experience with SmarTours, I plan on booking with them next year...but the next tour guide has big shoes to fill. (Thank you Dagmar - you ARE the BEST!!!)”

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Posted 4 years ago