“Unfortunately the frame design is very weak. One of the hinges broke while putting the glasses into the bag. Beware there is no option to get replacement frames and customer service does not want to even discuss concerns with you. After using Smith products for years and spending thousands of dollars with the company for all sorts of products (helmets, goggles, glasses, etc. ), I will be shopping elsewhere for future purchases with companies that will stand behind their products. Buyer beware.”
“I recently purchased the Wildcat sunglasses, and I have to say I’m extremely disappointed. They broke within the first few weeks of having them. The temples are made very weak, and when I reached out to the company, they refused to cover any warranty on this already weakened part. I will definitely never purchase from them again.
On top of that, their customer service is painfully slow to respond, and there’s no way to contact them by phone. If I could give 0 stars, I absolutely would. Save your money and look elsewhere!”
“These frames started awesome (I have the pink/blue ones), so much that I also purchased the photocromic lenses. Use for MTB and backcountry skiing. Noticed that the frame color started to fade and got "sticky" so the material was deteriorating. Smith said wasn't covered under warranty. Lame. Beware of longevity.”
“Loved these glasses but the hinge gave out on me. I completely expected that the issue would be covered by the Smith lifetime warranty but they denied my claim saying the issue was not covered under their warranty. I feel their warranty policy is grossly misleading and I'm sad they do not stand by their products like other outdoor brands.”
What features did you like?
Fit, Functionality, Quality, Style
“Great glasses for ski touring and biking! I only wish you could customize the lens and frame so you can get the lens combination with the frame you like the most but besides that excellent.”
